Dear Sir, Thank you for your prompt answer. I own myself more than one wristwatch and this for the last thirty years. None of them had their winding crown falling off. Mr Journe should not hide behind his team, but take his responsibility and take a look to the watch personally. A watch of this qual
Dear Dr Bosse, In 2005 I acquired a Chronometre a Resonance from Montres Journe sincerely believing I would become the proud owner of a master piece. What a disappointment! Three years later the winding crown fell off and after encountering many difficulties the dealer I bought it from had to bear t
Thank you for your prompt reply. To be a child, in my eyes, isn't an insult. I still apologise if you felt offended. If I have run into one of the "lemon or 2 in the batch that sneaked out of the assembly line" - to quote you- I hope that the reaction of Mr Journe as an artist whom I admire sincerel
A "remontoir" is a winding crown, even a child knows that and it is situated at 12 o'clock on the Chronometer a Resonance and very difficult to access, an awkward choice, but Mr Journe must have his reasons. What angries me is the unwillingness to help and the attempt to charge me the first time it
Dear Mr Journe, I acquired the Chronometre a Resonance NO.45/99 from Mr Schindler in Zermatt. It is the second time the "remontoir" has fallen off. The first time it was sent to your workshop through the good offices of the Bijouterie Schindler and after lenghty discussions you agreed to repair it f