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Patek Philippe: This is an amazing piece.

I saw it on the wrist of a friend and it has a great “personality.” Strong presence, yet quirky. I’m looking to add this to my collection at some point.
7d
By: Horo_Traveler
1

Rolex: Very nice!

This one is on my list to get every time someone posts it! Quirky and fun for the normally buttoned down brand!
7d
By: Horo_Traveler
0

Jaeger-LeCoultre: Mine says hello.

One of my all time favorites and reminiscent of a time when JLC was ascendant amongst its peers.
9d
By: Horo_Traveler
1

Patek Philippe: I feel HSWA did a great job without overpromising.

As always, it is all about communication. I will admit I have been in PP’s situation when I have used intermediaries for my own business, such as international dealers. Everyone means well, but it isn’t unusual for us to often resolve issues directly with the customer because the intermediary obviou
9d
By: Horo_Traveler
1

Patek Philippe: Another update

HSWA have decided they can refurbish the case after all and it was a very reasonable estimate for this service. The communication was excellent once they got involved. I’d like to thank those who recommended I get in touch with HSWA directly, as they resolved the situation quickly. I expect to have
10d
By: Horo_Traveler
0

Patek Philippe: This is not a warranty service.

The issue at hand is that they may not be able to assure their 2year post-service warranty if they can’t assure case integrity. PP offer a 2 year warranty when you service your watch through them.
10d
By: Horo_Traveler
0

Patek Philippe: Another quick update

I contacted HSWA and this was a great experience. They were patient, polite and explained their rationale. They told me that job #1 for them is the functioning of the movement and the integrity of the case. My watch bezel has a lot of dings, not just a patina of fine scratches, but they said they wi
10d
By: Horo_Traveler
3

Patek Philippe: A quick update.

My AD asked if the service center can send the watch to Geneva for some options and they said this type of case restoration can’t be done in Geneva either. This appears highly unlikely. They said polishing a thin case can compromise case integrity for the 2 year service warranty. Of course, I know t
10d
By: Horo_Traveler
2

Patek Philippe: I’ll contact HSWA directly as some have suggested and then Geneva after that.

They should let me decide if I want to pay whatever it takes to restore the case to top condition and not make assumptions on my behalf.
10d
By: Horo_Traveler
1