Hi Andrew, Thanks for further insight on RM operations. It sounds absolutely reasonable, only if this information is made known to me much earlier, prior to my post. A genuine customer service takes initiative at all time. Maybe I had expected too much from them. Kim P.S For an update on this incide
Hi, I have received your email. Pardon me for the duplicated submission as the contact form on your website doesnt show any sign or acknowledgement that my enquiry has been sent. Apologize for that. Thanks for the prompt reply. I shall wait for the singapore side to respond. Regards, Kim
I fully agree if the watch needs to be sent back to the factory (in swiss), a 3-4 months waiting time especially during xmas period is reasonable. Unfortunately or fortunately, i was there when my watch was been inspected by the engineer, and was told all it needs is an overhaul service. No parts re
I had recently send my RM10 to Singapore Grand Hyatt for a check as the watch had always stopped at 11pm. After an thorough check and inspection by the swiss engineer stationed there, i was told one of the latch was a bit loosen. Small issue that can be resolved by a complete overhaul service. The w