I did contact my AD but they were the ones to tell me that back in July 2020, the Journe staff aren’t in office yet and will only reply later. A recent reply from the AD’s brand manager says that Journe staff may or may not answer but I would have to take it that the warranty extension had already b
However, Journe website indicates if the watch isn’t purchased from a boutique, then I would need to activate the warranty extension via Journe’s website, which is email based. I bought from an Espace, not sure if that’s a boutique equivalent. Thanks for your compliment.