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Help Desk: Thank you.

Now I understand the issue. We do not support HEIC format. The good news is that Apple auto converts to JPEG when you drag and drop the images from the photos app to the desktop or into our uploader. This is on Catalina 10.15. I am not sure about earlier versions of the macOS.
21d
By: carl
1

Help Desk: Not seeing an issue on the Mac

This is on Catalina from safari.
22d
By: carl
2

Help Desk: There is an update coming

It is currently under review with Apple and should appear within the next few days...
1M
By: carl
0

ios: iPhone dark

2M
By: carl
0

ios: iPhone light

2M
By: carl
0

ios: iPad light mode

2M
By: carl
1

ios: iPhone dark mode

2M
By: carl
1