anonymous09
503
Since ETM is shy about linking to the threads where this has just come to light, I’ll do it instead.
Jan 23, 2017,19:33 PM
First appeared on WUS, then the same member posted on TRF– where it has gained a fair bit more traction.
FWIW, Pat is the senior customer service person – not sure his exact title – but I spoke with a very personable chap (Richard) this afternoon, and he’s going to be talking with Patrick about the situation.
He was surprised to hear that Rhone Products in the UK, don’t operate the same non-transferable policy, and further puzzled when I read one of the member’s comments that even Patek’s own Geneva Boutique honours the warranty.
He stated that in the 11-12 years since he’s been there, that’s the way it’s always been, and when I asked him how that tallied with the Magnuson-Moss Warranty Act, which they have to abide by since there is a written warranty in place, his answer was a short, but honest, “I don’t know.”
Now, I’m no lawyer, but nothing I’ve skim read of the M-M Act, nor on Patek’s website or Instructions for Use [PDF format online] (which presumably is identical to the printed version a buyer receives, in addition to the CoO, etc) indicates that the response Pat gave, is correct.
In fact, I would contend that HSWA has been illegally billing legitimate warranty holders for repairs that Geneva should’ve been covering.
Obviously that remark doesn’t apply to those who mistreated or mishandled their watch(es), and whom were therefore charged accordingly.
I have no desire to overstate the case, nor make a mountain out of a molehill, but since it’s been ongoing these last 10-12 years, this is a serious issue.
Links edited, thanks.
This message has been edited by Mark in Paris on 2017-01-31 14:15:12