Baron - Mr Red
14613
Not good....
......having said that, just about every single manufacturer that produces in this type of volume will have a similar problem. Where one can differentiate is by how often it happens and by what the manufacturer does to redeem the situation. Cost is another differentiator. Time to undertake a service, too.
On cost, i actually don't think Patek Philippe is relatively high. I have just had a Lange Datograph go for service and the bill will be in excess of $2000. A standard service on a very simple Rolex is no longer so basic. On a Daytona, one would not get change out of $1000. I had a JLC perpetual calendar serviced and that cost around $1500. So, i am not sure cost is as big a differentiator as one might imagine.
Service time is also difficult to judge. I know that Patek will take a watch completely apart at service and essentially re-make it. Each part gets attention. It is a very very thorough job. I had a Calatrava in for service. It came back and a freak accident occured where the jewel came loose. It could not have been predicted. The entire watch needed to be re-serviced as the service process is meticulous. Patek did not charbge me at all for the service. But it still took several months. I prefer a slow and meticulus professional service than a quick and dubious job.
Does the problem you have experienced happen frequently? If it does, then it is absolutely right that the manufacturer should hold their hands up and do soemthing about it. The extent to which the manufacturer goes to making you, the customer, feel satisfied should ultimately be the crux of the issue. On this front, I would definitely expect Patek to stand up to the job.
One other observation is that different regions differ in their service quality. There is a degree of "luck of the draw" inherent in the process.
You love the watch. You love wearing the watch. Ultimately, though, the experience of wearing the watch also includes customer service. I hope sincerely that the manufacturer can remedy this problem for you in a way that makes you happy.
Best,
Joe
Patek Philippe Nautilus 5711/1A-011 issues ? Prepare for a long wait and a big bill..so may is worth to know :)
Just some information about my Patek Philippe Nautilus 5711/1A-011.. bought the watch in July 2013 and I did wear it may be 60 days or probably less. Recently I have noticed that the watch was behind ..like half an hour or more. Essentially it wasn't keep...
Sad...
Why don't you take your watch to Geneva Salon? They are reasonable people and my experience is that servicing happens faster through Salons. Best, Kari
Hi Kari I did bring it at the Patek boutique in Zürich ...
where I bought it from. This is not that far from Geneva Well the date had an issue from the very beginning but didn't bother me as much but now the watch just remains behind a few hours. I realised it on a meeting ...I did miss the next one !!
I think the main issue is
that many AD also do the servicing. It's part of their business concept. According to my experience the attitude of the Salons is different. The Pated "Boutique" in Zurich is just an AD in the end. Best, Kari
well it is really a boutique and I think the first that patek did in partnership with Beyer :)
but they will send this to Geneva so I don't think that going to the Salon in Geneva would have changed a thing....I am not a salon client so they would have probably taken even more time!
No arguments - it's a matter of definition.
As far as I know, Pated is not financially involved with that boutique. Best, Kari
That's never nice to experience indeed
A few remarks from your post Christian. I got my 5712 from the Parisian Salon with the free 3-year-old servicing (given with any new watch), hence, even though the warranty is passed, any problem would have been solved. I had my watch serviced that way an...
Hi Mark..I still like the Nautilus very much...
but I am in Zürich so very close to Geneva. Don't think the location is the issue here. The issue is not power reserve (sorry if I wasn't more specific) the watch simply lost 1 hour or 2 then it stopped completely. So winding (by hand or any other means) ...
Thanks for the further details Christian
I understand better your case now. It seems that there are more problems on you watch than it should. As I said, I've been well taken care of by the Parisian Salon. I imagine (just a guess) that they can have a specific power for their clients (which you ...
Wonderful piece you got so firstly huge congratulations!
Regret to read about your experience. Not a pleasant one and agree that in these circumstances priority should be placed on client who have just purchased a piece that happened to pass Quality control with a fault. Especially since you are already in Swit...
mmmmm....that sucks. Hope you will get it back asap.
the date of my 5980/1A-011 broke down a week ago (also). It is stuck between 2 dates (so to speak). It always had issues btw since I owned it (since 2013) new, but I never got round sending it in because I always got it to work properly by winding (settin...
No. Nico posted first, so I got bitten by him.😁
After all, we all share the same good wishes to Christian and his watch, don't we? 😊
Long wait is not unique to Patek
But I agree; Patek's experience should be different to other brands or at least that is what they want you to believe before making the purchase- the 10 values that is advertised everywhere. Let's hope you get it repaired it quicker with a good result the...
well we can all guess very well why the warranty is shorter
they cannot warranty for a longer period of time as they know it might break and of course they want to make a profit from it.
Sorry to hear that, my family has 2 white 5711s and haven't heard any issues...
maybe go to the Salon and explain how rarely you are wearing this since you have a vast collection and maybe count this as a warranty issue? Hope it will resolve soon. Rgds Raymond
thank you Raymond...I bought several pieces from the boutique
including the blue nautilus for my brother but it doesn't matter to them...cash is king.
Fair points, and I understand the frustration but...
... please do not give up this watch. It is absolutely stunning (way more than your picture shows, as you know it is almost impossible to do justice to this watch in photos). 6 to 8 months sound like an eternity but you will be happy after seeing it worki...
thank you Ed I don't give up on the watch
but obviously I wouldn't consider another one from Patek given the very high servicing costs and long time to get the watch back. Watches are about reliability to me so if you can't produce reliable watches or service them it is mostly a marketing illusio...
Patek has always give a 2 year warranty so it has nothing to do with trusting their product.
What has happened is other manufacturers have extended theirs leave PP a bit in the dust. I do think they should extend it as well
2 years for a new watch, but only 1 year on the service warranty.
I thought it was 2 years too, like AP and Rolex, but apparently not.
well it has to do with trust..OR making more money :)
If you know that your watch is not likely to break in 5 years why not give a longer warranty ?
Hope this turns out better for you, than expected. I can understand you dissatisfaction.
There's often nothing more unpleasant, than a bad service. Especially, if it's such an expensive product. I'm not familiar with service practices in the watch industry, but in the automobile industry I've made the experience, that the manufacturers someti...
Frustrating, to say the least...
Sorry to hear about your issue. So far (fingers crossed), my 3 PPs hat no issues and I guess it is pure luck nowadays. I did however had an issue with my then 3 months old AP15202 that a huge dust on the dial, which I have no clue how it did pass the QC. ...
Interesting.
I've had a problem with the date change of my 15202 during warranty and it took AP 3 1/2 weeks until i got it back, which is alright i think. (It's the only AP i bought new and it's been at a normal dealer, no boutique)
had some issue with AP too and I understand...
I reved got as upset to sell watches so overall lucky but still very frustrating....
well if we talk about cars it is more fair...just bought a new car this year from Mercedes and got 8 years warranty OR 100,000 KM
whichever come first. In watches there is no KM of course and two years is not such a long time!
Dear Christian
Why you don't want to bring it to a good watchmaker? This model is à Patek but the mouvement is simple with no complication. A good watchmaker should be able to easily detect the problem and repair it. The cost should be less expensive and quicker than a ...
thank you for the idea Alkiro
but I did bring it where I bought it that is a Patek boutique. They also service some watches internally but they told me that for Nautilus they have to send all to Geneva. I don't really know other watchmakers and for this high end pieces I would only br...
thank you Alkiro...left the watch to the Patek boutique already
so too late now ..may be next time LOL
This is the fun part of a luxury goods ownership....
you need to fix it sometime. Glad you love your watch Christian, and I hope it will be fixed for you sometime soon. Best Regards Edward
well not so much fun for me :)
I still think that 2 years is a very short amount of time ...and setting the high price aside 6-8 months is just showing that they can't efficiently service their own watches, hence the poor warranty.
thank you Edward..is not a major drama or anything
but I think it might be useful to know that not everything is what it seems from the outside, exclusivity etc. doesn't translate to reliability and reasonable servicing time or a fair warranty.
When I took my 5980 to paris boutique for service it took short for three months actually closer to two months
It was a great service turn around But I had to pay €€€ for the service since out of warranty but was worth it
Not good....
......having said that, just about every single manufacturer that produces in this type of volume will have a similar problem. Where one can differentiate is by how often it happens and by what the manufacturer does to redeem the situation. Cost is anothe...
I don’t know where you’re drawing your impressions from, but it’s impossible to service a watch without disassembling it.
Sure, a simple fix could be done with the movement in situ, depending on what the issue was and requirement to rectify it, but that’s not a service. A service involves removing the movement from the case, stripping it down completely and assessing the par...
my impressions....drawn from experience
Not all manufacturers devote the same attention. As you point out, some will address specific issues on a movement without addressing a full service. But Patek do not do that. If a watch comes in, it gets a total and thorough service. Not all manufacturer...
You may have been lucky
My experience has been quite different to yours (3 other friends also have had the same experience as me). I don't think they are quite as diligent and meticulous as they would like to protray themselves. Having said that, they do come through at the end ...
yep....
.....it could well be that "luck of the draw" thing. But I certainly cannot complain from my own experiences.
I don't see anything superior to be honest but I do see a lot of things that want..
to give you the impression of superiority and rarity. Starting from how difficult is to get this watch unless you buy something else first etc. and ending with making you feel that slow is the best way to proceed with service. The truth is different: the ...
I didn't want a service just a watch repair..and there is no such a thing..
you can only service it
thank you for your comprehensive post Joe!
I do agree that one can't complain too much about the costs that seems to be similar among manufacturer but since the luxury market is a very competitive one I can't help to think that Rolex warranty is much better. Reliability is also a factor. Beside th...
i do sympathise....
.....i think thereis clearly some luck of the draw factor involved. I can only talk of my own experience and that has genuinely been fantastic. Whereas with other manufacturers, it has generally been very poor. I do agree with you that longer warranties a...
If you don't like it you can always sell it
am pretty sure you can resell the watch for the retail price or higher.
I know I can but is beside the point ...
I do like the watch. I don't like the defects, high costs to service and very long repair time.
Five year warranties
are fairly new to the watch industry. I think just a brands offer them. Eventually they all will. Your problem is not unique but as Mark says PP is fixing their service time issues. Hopefully, they will extend you some accommodation but the watch is in th...
so why is 3 years when is not even covered on the warranty?
the answer is obvious. I have other watches and never had to service them like that. New or not a longer warranty is now a reality and patek has to adapt. If they trust their product they should extend the warranty.