radone
1590
Thank you!
Dec 12, 2019,13:01 PM
I am still waiting for an answer from them.
Comments:
view entire thread
My personal take...
By: shortys home : December 4th, 2019-09:18
... if they charge you the full price of a new bracelet they have to return the old one. If it was a lower „replacement price“ not returning the old bracelet is absolutely understandable. They should have informed you that the new bracelet is of a differe...
Ouch. They just downgraded you to pins?!
By: Rapwatch : December 4th, 2019-09:28
Totally unacceptable in my view. That is not the original spec of the watch. Pins. Yuk. I'm with you, this is why I have no interest in Nautilus since. The other issues are unacceptable too. It's all your property. Just get a Lange. Much better attention....
I Am Sure...
By: elliot55 : December 4th, 2019-19:21
.... Many of us, myself included, have sold any number of our watches for any number of reasons. Your Patek is beautiful, and if you are unhappy my guess would be if you wrote to the company they would most likely oblige you. Last thing Patek wants is an ...
They should have thoroughly explained the difference...
By: patrick_y : December 4th, 2019-10:40
A Patek Philippe Service Consultant should thoroughly explain the difference. 1. An email or phone call should've explained why they recommended a bracelet replacement. 2. If a bracelet replacement is requested or approved by the buyer, then Patek Philipp...
Horrifying especially from Patek
By: Stylophile : December 4th, 2019-10:48
This situation would be totally unacceptable!! I am not sure if you have any recourse here
Sorry to hear...
By: keks : December 4th, 2019-11:42
A most unfortunate series of events.... While I can somehow sympathize with the fact that you will not get your old bracelet back the extra link should be yours to keep. However I would have expected to be notified of the fact that the bracelet would be r...
Out of curiosity ...
By: sam1234 : December 4th, 2019-12:18
What was wrong with your old bracelet and do you know if there any good options for reconditioning? Patek apparently subscribes to the replacement rather than repair approach but I’ve heard that there’s folks out there who do a nice job fixing Rolex brace...
Thank you!
By: radone : December 12th, 2019-13:01
I am still waiting for an answer from them.
Unacceptable
By: CastorKrieg : December 13th, 2019-04:19
By changing the bracelet for a new one they have basically created a new reference - I would subscribe to the opinion that repair departments are removed from the brand values. Surely Patel would know this would destroy the second hand market value.
Aside from a lack of communication
By: drphileasfogg : December 4th, 2019-13:38
Which is not very good, what you describe is acceptable in my opinion. Most brand do not return parts from service. This is to avoid feeding the Franken watch market. Only Longines return parts from my Dad’s vintage model. The fact that the bracelet was u...
Why would you
By: watch-er : December 5th, 2019-08:01
swap out the screw bracelet for the cheap pins. The screws add just enough heft to give the bracelet a nice drape. The pins are very light (need to be to stay in place) and make the whole watch feel very flimsy and cheap to me. If your happy, that is what...
Please explain
By: Passionata_george : December 8th, 2019-04:40
what was wrong with the old bracelet
Instead of being roundish...
By: radone : December 8th, 2019-13:25
...when the clasp is closed and the watch was sitting on dial side, it was almost flat. For some years, it was my daily wear and, apparently, this is what happens with time.
It depends on how they charge for it I guess...
By: pejp : December 11th, 2019-21:01
If a brand new replacement bracelet cost say $1k to purchase outright, but in the context of a service it’s just included as part of the service cost, then I can understand it. However if they charge for a service and then charge that $1k in top as a sepa...
Welcome to the wonderful world of Swiss Watch “customer service.”
By: Horo_Traveler : December 11th, 2019-22:49
This brand has been co-opted by rappers, celebrities, flippers and quick movers and that’s OK if that’s what the brand wants it’s image to be. They just don’t feel special any more, like they used to. I’m not sure what their current identity is, once you ...