jcb_frnk
14
AD in Singapore
Singapore has a BIG selection of watches and during our recent vacation I looked at many different time pieces in various stores. There is no selection of any kind where I live, the few JLC watches or other brands are 9 hours round trip by car away and they only have very view time pieces to look at, surely nothing special like the Navy Seals etc.
The original AD from Singapore called me on my cell phone and suggest to bring the watch to a boutique here in the U.S. since Singapore is far out of reach (over 8.000 miles). People in Singapore cannot imagine that the nearest boutique is 1.200 miles from here because they have all the boutiques from the different brands within 15 min. reach.
The AD in Singapore then arranged the contact with Stephanie from Beverly Hills which I really appreciated.
Of course I do not want a new watch from the boutique in Beverly Hills but from the AD in Singapore. But they need some kind of verification that the watch is indeed defective before anything can be done - and that's easier here than in Singapore.
I don't know what the outcome will be. The manufacturer (JLC) did not care to respond to my emails so far which I find very disappointing. While I am very certain that Jaeger-LeCoultre makes excellent time pieces I am not so sure about their service strategy. Of course this problem would not occur if they had more distributors / boutiques in this country. People in major cities like LA, NY, Chicago might not easily understand how difficult it is to look at some nice time pieces when living in a "normal" mid sized city.
Actually I was looking for my favorite watch - Offshore from AP. The nearest AD from here is also 1.200 miles from here so I was never able to see at watch in the flesh. Even in Singapore or Hong Kong I was not able to find the Offshore I was looking for and the cost was twice as much as the also very nice JLC Navy Seals which I finally purchased.
Sorry for this long post
Sad to hear that
By: amanico : April 5th, 2010-01:22
I agree with you on the fact that it is really frustrating to receive a watch which doesn't perfectly works, and more, which obviously has a problem. But on another side, I don't know any Manufacture which has 0 problems. It would be better, of course, to...
Agree with both posts
By: gazoz : April 5th, 2010-04:51
these things can and do happen even to the best there isnt one brand which has 0 problems, i know how you feel because i have experienced this first hand with another, it turns you off the brand completely, but once you understand how these pieces work an...
Thanks for cheering me up
By: jcb_frnk : April 5th, 2010-07:35
I know that this things do happen - even to the best most prestigious brands.... Its just different when somebody else has the problem. Hopefully I will receive good service from JLC - I am expecting a new watch, since mine is only 2 weeks old and I don't...
Sorry to hear of your issues.
By: BDLJ : April 7th, 2010-18:38
Like many have already written, problems can occur with any brand. It's not acceptable, but it's (unfortunately) life. It's the way they're dealt with that matters. Let's hope it returns quickly so you can get on with the enjoyment of wearing it. You say ...
I totally agree with Nicolas
By: =RWK= : April 6th, 2010-00:46
before your trust is gone, it is only reasonable to allow JLC the opportunity to address the issue. It is also totally unreasonable to think that there can not be an issue with a mechanical device, especially when it is new. This is Earth not Utopia. -- R...
So far no response from JLC
By: jcb_frnk : April 6th, 2010-08:55
I has been a few days now - but so far I only have received the automated mail from JLC and no other response. Maybe I am just dreaming that this should go faster.... At least the sales associate from Singapore called last night offering help. Will keep y...
Hope you are right
By: jcb_frnk : April 6th, 2010-16:42
When I purchased the watch I did not pay attention to the reflections on the glass. I would assume in this price range that a reflective coating should be the norm since I have cheaper time pieces which have coatings on the inside and outside. Therefore I...
Hello jcb_frnk....
By: DRMW : April 7th, 2010-22:31
Sorry to hear about your problems and hope things get resolved quickly. Very curious about a few things. Did you get the watch in Singapore? Did your original AD of purchase attempt to deal with your issues directly? Strange that they would direct you to ...
AD in Singapore
By: jcb_frnk : April 7th, 2010-23:27
Singapore has a BIG selection of watches and during our recent vacation I looked at many different time pieces in various stores. There is no selection of any kind where I live, the few JLC watches or other brands are 9 hours round trip by car away and th...
Stephanie from BH...
By: matrix : April 8th, 2010-07:45
Is also whom had helped me with my issue. As Nicolas has said, you will be taken care of for sure. I do agree with you in that JLC should be responding directly to you via email at least re this disappointing concern of yours. Keep us in the loop on what ...
8 weeks are too long?
By: amanico : May 8th, 2010-03:13
Wow, I hope you will never have to send a Vintage JLC to the Service Center, it will take 12 months! Seriously, send a watch to AP, PP, VC, Breguet, UN and so on, and you will see how many months it will take... 8 weeks look reasonnable, in comparison. Be...
thank you Nicolas
By: jcb_frnk : May 8th, 2010-14:31
Thanks for your reply. Seems I have to wait another 4 weeks for the watch. The most frustrating part is the lack of information from the company. If they told me how long it will take, what they are doing to it etc. - that would really go a long way in cu...
Don't get me wrong, Frank
By: amanico : May 8th, 2010-14:40
Yes, there is always something to improve, with every brand. And Yes, you're true, you should be informed on what has to be done on your watch. But if you call stephanie, I'm pretty sure she will be able to get all these informations for you. Actually, 8 ...
Service times
By: SFO : May 10th, 2010-01:29
I experienced the same problem - the Navy Seals watch stopped when operating the alarm. The AD followed up - got the watch send through sevice. In all it took around 7 to 8 weeks - I am just glad it is back and now functions as it should and keeps good ti...
Repair time
By: SFO : May 12th, 2010-03:52
I appreciate your frustration. The AD kept me informed, but I have also learned from experience that service takes a long time and so does a repair - so I had no expectation of getting it done quicker than 8 weeks. Now it is back and works flawlessly. It ...
