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RE: Shipping
Shocking brands ask customers to pay for return shipping. My companies sell consumer goods ranging from ~$15 - $500 largely, and we ALWAYS pay return shipping if we made a mistake. Keep in mind our shipping as a percentage of revenue is much higher than something like a $$$ watch. Really rough experience for the customer IMO and you hurt your lifetime value/sales too much with that kind of stupid ask. I know it's been waived now...but still incredibly stupid ask on such an expensive item.
Controversial and Conversation piece
From its initial DOS release to hand-misalignment delivery. ...
A cool piece, despite the issues
Do you know if Ming has done anything to start addressing the problems?
Nice watch but
I have heard of a number of reliability issues with their watches. What I feel is not quite right is that the customer is expected to pay for the freight back to MIng while the watch is still under warranty.
Correct
Originally a fee for shipping was asked, then it was waived after some posts on social media.
Really?
I should tell my watch collector friends that because they had to courier their watches back and pay for it when Ming refused to allow them to hand return the watch. The return address was 3kms away so using a courier which Ming had insisted on seemed ove...
seems these 17.09s will be going straight to switzerland
there's a p.s.a. on the ming site saying to get in touch so they "can provide a return shipping waybill to have the watch sent to Switzerland". so ming's paying for transportation, and this sounds like the first time they're doing this. side note: i got a...
That is a much needed improvement in customer service
but which should have been thought of about since the inception of the brand since the reputation of poor customer service tends to stick with a brand longer than most things. I hope you get your watch repaired soon and to your satisfaction.
It's odd Ming expected 17.09 owners to pay return freight because its T&Cs explicitly says Ming will pick up the tab for warranty repairs(!)
I just now had a look at the T&Cs webpage (last updated 13 Jan. 2021) and under "Section 5: Warranty, service and repairs" point #8 states "For warranty work, we will arrange for a prepaid return label at our cost." Unless I've totally misunderstood it, t...
I would like to think
that Ming will now pay for the freight back for its faulty watches. It may be a budget brand in general but there is no excuse for a poor quality product especially one that has won the GPHG! Not sure if 17.09 owners have to pay for the return freight of ...
I wonder if those 17.06 owners were mistakenly made to pay
The T&Cs say clearly [to me] that Ming picks up return courier if under warranty. Given what's in black and white, some in Team Ming might not have received the memo or simply forgot/misunderstood(?). Given the extra stress & pressures of the pandemicrisi...
Agreed 100%
I know a co owner of MIng is a member of this forum so hopefully, he has been following this thread.
Terms and conditions
were updated on 8/5. So this could have been new after the recent fiasco.
RE: Shipping
Shocking brands ask customers to pay for return shipping. My companies sell consumer goods ranging from ~$15 - $500 largely, and we ALWAYS pay return shipping if we made a mistake. Keep in mind our shipping as a percentage of revenue is much higher than s...
+1
My goodness they ventured into asking the customer to foot the shipping bill. He already suffered from that misaligned hand.
Perfect watch for cry wolves! šŗš¹š¹š¹
I'm kidding! I saw the IG thread and it was a little crazy what happened. You handled it well even as Ming did not and I appreciated the follow up with watchmakers doing it right. I would add Charles Frodsham as a company that does service right. Anyhoo, ...
That is such a great looking watch.
I really like the dial color. I hope their reliability issues will be fixed soon !!
Hi Luis6ā¦
My IG account was disabled again on July 9th all of a sudden saying they need to review it for 30days. Itās frustrating and seems like an algorithm working because it was disabled May 9th, resumed on June 9th but then disabled again??? Letās see what happ...
I probably should post more vulgar or obscene contents, hahaā¦watches are not fit for public viewings š¤·š»āāļø
Thanks for checking in, hope all is well.
Must be āWatch Pornsā, too much bare photos
It appears my account is still disabled or goneā¦fxxx IG and FB, years of photos, 700+ posts and 7000 followersā¦Iām done.
The hour and minute hand aren't quite aligned
So, at 6:00, the hour hand isn't quite pointing at 6. This was pointed out on IG and Ming Thien didn't handle the customer service experience as well as could be hoped.
Thanks Spangles :-)
I get it nowā¦damn it I need to check mine. I have to agree that the communication sucks. It feels like a one way street with them. Whereas with Massena itās always been great. Best Gatsby
Mine has very slight misalignment with the 7 hour marker
But what the heckā¦Iām just gonna live with it. Too busy fiddling with other stuff in my life. Hereās a pic: Best Gatsby ...
Excellent strap combo and overall picture!
Whatās the color of the strapā¦is it black or a dark green?
Congrats!
I went with the black dial and I'm quite happy with it in the flesh. Thankfully, not alignment issues with mine, though there is a little play with the hour hand. I found it took a bit of fiddling to get the alignment right, and it's been fine every since...
I was on the fence about ordering one of their pieces because I had heard of quality issues
But their handling of this fiasco was the nail in the coffin.
The Honey version is very specialā¦congratulations!
Customer service issues aside, the fact is that the alignment issue can be fixed.
Honestly, after reading the back and forth my head hurts.
Edit: the back and forth I refer to is that on your now viral social media post. I am for sure with you on the basic issue of being able to post what you want about your watch, which you paid for. If thatās positive or negative surely there is no censorsh...
I was just going about my own usual posts reporting what my condition is after seeing several misaligned issues before my delivery.
Never expected Ming would respond on my post in such an unprofessional way plus shipping excuses and caused this whole meltdown. He should've not commented or just owned the issue outright in his comments. This would not have happened. This post did make ...
Heās happy taking your money, but highly resistant to fix his problems
Seems like a recipe for certain failure unless he gets someone to run the business that has some actual business acumen. Hope this affects his business negatively, probably the only way he will change his mindset and ways