Laurent Ferrier service issue and lack of response
I’m posting this out of frustration and a bit of desperation. My Galet Square movement has totally seized. I have reached out to LF four times requesting service without a single response. I love this watch but I am getting very frustrated and I’m quite d...
Unfortunately, we've had other members here with negative after sales experience from LF.
I'm confident someone will shortly chime-in with their own story........ Sorry to read you are another customer with such an unforgivable service experience....
That’s a bit disheartening.
I love my LF watch but if they were ignoring me that would piss me off. Did you buy it from an AD? If so I would call your AD and have them take it from there, that’s the easiest. If not have you tried calling them directly? ...
I bought it secondhand from a reputable dealer.
In fact, they are going to cover the cost of the service, if I can ever get it serviced.
Sorry for you but
I had a very good service done by LF through my authorized dealer here in Paris. My galet square micro rotor works always perfectly well. Thanks to LF team.
So sorry to hear about your bad experience
I suggest you follow Emmanuel’s advice (Quattro) and reach out to Robert Bailey. If nothing works and they are still not responsive, please contact me by dm and I’ll see how I can help… Cross fingers your problem will be solved swiftly 🤞🤞
QC is bad. Sold off the watch
Got back after serviced and found scratches and dented screws at the back. ...
So disappointing to hear.
I love their watches but I think I’m going to write the off for future purchases. I have an order in for the new Sport Traveler but I’ll be canceling that.
Update:
Thank you to everyone for your comments and suggestions. I want to give a shout out to Jeremy Oster of Oster Jewelers for his help. I spoke with him on Friday about my issue and lack of response from LF. He knows Charles Marin at LF and messaged him direc...