NardinNut
225
Laurent Ferrier service issue and lack of response
I’m posting this out of frustration and a bit of desperation. My Galet Square movement has totally seized. I have reached out to LF four times requesting service without a single response. I love this watch but I am getting very frustrated and I’m quite disenchanted with LF currently.
Has anyone else had issues with getting their LF serviced?
Any suggestions on who at LF to reach out to? I’ve done the online “contact us” form twice and I’ve emailed directly to orders@ and sav@ twice.
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Laurent Ferrier service issue and lack of response
I’m posting this out of frustration and a bit of desperation. My Galet Square movement has totally seized. I have reached out to LF four times requesting service without a single response. I love this watch but I am getting very frustrated and I’m quite d...
Unfortunately, we've had other members here with negative after sales experience from LF.
I'm confident someone will shortly chime-in with their own story........ Sorry to read you are another customer with such an unforgivable service experience....
That’s a bit disheartening.
I love my LF watch but if they were ignoring me that would piss me off. Did you buy it from an AD? If so I would call your AD and have them take it from there, that’s the easiest. If not have you tried calling them directly? ...
Sorry for you but
I had a very good service done by LF through my authorized dealer here in Paris. My galet square micro rotor works always perfectly well. Thanks to LF team.