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Horological Meandering

While I can understand your dissappointment...

 

I partly see this from a different perspective.

Sure, a crown is a 'standard' part for any watch. Certainly, it can fall off (and this happened also to one of my watches). Rightfully, one is particularly embarrassed if this happens with such a highly acclaimed piece as your Journe.

That said, I personally find it to be acceptable (and common practice) in such a case that the manufacturer offers to have the watch repaired. I do not see a reason to have the watch exchanged because a minor part (minor in the sense that failure of this part does not imply that the entire watch is defective or does not meet standards) fails.

I do not know the pre-history of this case nor do I have insights into the standard service practice at Montres Journe so I abstain from commenting on the financial arrangements. Also, I do not know to what extent Mr Journe himself was involved.

Did you discuss the matter with Brad Schwartz (bs22fly), moderator of the Journe forum, first?

Thanks a lot. I'd be happy to help and to learn more about this matter.

Thanks,
Magnus


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