I don’t disagree that it works both ways
Mar 18, 2023,23:08 PM
But it isn’t about defending the product. It’s about after sales customer service. If his product is good, why is there a need to defend it? The product should speak for itself and you wouldn’t get a lengthy response describing the negative experience of ownership. BFP has been a long time forum member, and even though it might seem counterintuitive, but I think sharing his negative experience helps other forum members become aware of such a problem with the product. Fwiw I don’t think BFP was complaining too. He was sharing his experience. And I am perfectly fine with it. I hope the forum isn’t a platform to only share about the good things about the watch industry. As we all know there’s a huge amount of unpleasantness too that comes along with our hobby. Members should be allowed to share and air their grievances. It’s just my 2c on the matter and I have nothing against your thoughts on the matter.
Comments: view entire thread
Delugs CTS Rubber - A bloodshed review.
By: BigFatPauli : March 18th, 2023-12:41
Hi Everyone, Here is my review of the new Delugs CTS Rubber strap. I do want to preface this with that I bashed this product when I first saw it. Like, I really went after Delugs on social media calling them out on what I *thought* would be a really shitt...
By: blau : March 18th, 2023-13:14
I love Delugs' regular leather straps so was pretty eager when I first saw this thing. The more I've looked at it the more skeptical I've gotten, and this clinches it. Not for me.
Wow! Good to know!
By: patrick_y : March 18th, 2023-14:54
I bet these Delugs employees don't even use their own strap products - this seems like a huge oversight to me! Thanks for sharing these easily correct-able problems - this is definitely not a well conceived product.
By: Dchang81 : March 18th, 2023-17:03
Thanks for the feedback. Here's our response.
By: delugs : March 18th, 2023-16:42
Hello everyone, Ken from Delugs here. I was alerted to this thread and thought to create an account here to respond to some of the comments and feedback. Firstly, thank you for taking the time to pen such a lengthy review. I value all feedback and it's al...
Hi Ken. I appreciate you taking the time to reply but...
By: BigFatPauli : March 18th, 2023-18:10
I just wish you would take the time listen... You say you appreciate feedback yet you don't acknowledge a single piece of criticism, you just reply with saying how great the strap is. Your strap literally cut one of your customers. How's that for an issue...
Rubber is heavy
By: piccolochimico (aka dsgalaxy1) : March 18th, 2023-17:34
I follow Delugs creations, never owned one. I think it all depends on what you look for, an aesthetically balanced rubber strap with deployant or a classic rubber strap with a pin buckle and holes. They all have pros and cons. A custom strap is cut and si...
I don't have a dog in this fight . . .
By: Jim14 : March 18th, 2023-18:23
and I believe your review is a welcome refreshment from the usual. Nevertheless, I have to say that the half dozen or so typographical/spelling errors take some of the "power" out of it -- I found them distracting and actually suggest a hypocrisy on your ...
By: BigFatPauli : March 18th, 2023-18:39
But a big difference is that I'm not asking anyone for money.
I've actually been thinking of your comment a bit this afternoon...
By: BigFatPauli : March 18th, 2023-21:08
And your comment about the "power" of my review. My review isn't supposed to have "power". I'm not a professional reviewer, blogger, influencer or anything like that. I'm just a watch lover. That's it. I was excited about Delugs putting out a rubber strap...
@BigFatPauli Thanks for the reasoned response to my post!
By: Jim14 : March 20th, 2023-00:42
I appreciate your impulse to share your experience with that being all you wanted to do. It is apparent to me now that your goal was to awaken others to several of the concerns you had and not to “influence” anyone to do anything. To that end you succeede...
By: Mr.Gatsby : March 18th, 2023-22:38
I think everyone has the right to make a positive or negative review about a product here. So thank you Pauli for sharing with us on your experience. Because I have known you for some time, I’d like to say I trust you and that I’ll never be buying a delug...
It works both ways...
By: India Whiskey Charlie : March 18th, 2023-22:52
It is not a question of having the right or not. Personally, I think a dissatisfied customer should take his complaints directly to the seller rather than express them publicly. But, because he did it here, the seller had all the rights to defend his prod...
I don’t disagree that it works both ways
By: Mr.Gatsby : March 18th, 2023-23:08
But it isn’t about defending the product. It’s about after sales customer service. If his product is good, why is there a need to defend it? The product should speak for itself and you wouldn’t get a lengthy response describing the negative experience of ...
By: India Whiskey Charlie : March 19th, 2023-01:38
By: Mr.Gatsby : March 19th, 2023-07:20
I honestly do not think it was personal for him. And yes while his choice of words felt like insults, honestly let’s not kid ourselves here ok? Off the forum in real life most of us talk like that — if not worse. It didn’t sound like his preconceived noti...
"It’s about after sales customer service"
By: India Whiskey Charlie : March 19th, 2023-01:37
Exactly the point I am trying to make. Had he gone directly to the seller instead of posting here, he would have experienced the Delugs after sales customer service. The same way one buys any new product which turns out to be faulty and goes to the sellin...
Why should he gone to the seller ?
By: gunungbesarsekali : March 19th, 2023-02:59
From what i read OP did not expecting any service from the just want to share his experience with fellow forum he not allowed to share ?
As I’ve said before
By: Mr.Gatsby : March 19th, 2023-07:33
I think the point is that he was trying to share with other forum members his experience. I don’t find anything wrong with that. As with receiving after sales customer service on the forum, you have a point. But in Delugs’ reply to BFP, I don’t think ther...
By: Mr.Gatsby : March 19th, 2023-08:07
Appreciate your thoughts. Best Gatsby