matto1
926
They should have offered a replacement so you didn't have an extended repair wait, IMO.
Apr 15, 2021,11:08 AM
Both Harry Winston and Lange did an immediate replacement when I had issues with brand new pieces.
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Hell no !!!
By: Bruno.M1 : April 15th, 2021-09:37
Even if they did it for free I would not want it Keep it original!
They did it when mine went on warranty
By: sebks : April 15th, 2021-10:07
My brand new ROO 42 was running 30s fast / day and had a very erratic second hand (it would almost stop, jump a few “tics”, go super slow and then super fast). I sent it in warranty 3 days after picking it up from the boutique. They said they needed to ch...
Indeed...
By: sebks : April 15th, 2021-11:53
And yes they solved the issue. Big question is should the issue be just “solved”? At 30k a piece having such a defect is borderline acceptable, sending it back right away for 2 months is quite frustrating, and then not having any info on what the “upgrade...
I see you don't address the issue. Typical deflection. Fine.
By: vitalsigns : April 15th, 2021-16:57
And there was plenty of negativity around the Black Panther release--presumably that's what you're referring to. A cacophony of negativity from countless others. I'm no outlier in that context, so I'm not sure what your broader point is. You are right tha...