TimeOut

albcwc
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oh please

you can't tell me you really believe that???

these managers have huge discretion to "make things right."

even if the ipod was not reperable, he or she could easily have slipped you a new one on the QT. You would still have had the minor headache of reloading it, but I guarantee had the mgr made that gesture your anger would have been mitigated and you would have remained a customer.

of course, you were there and i wasn't, but i've "been there" if you know what i mean...

And while we're at it, is this really THAT different from a high end watch manufacturer who charges who $400 - $500 and asks you to wait 16 weeks to "clean" a stopped watch that isn't even a year old?

very few companies get customer service right. Apple doesn't, not by a long shot, but unfortunately that doesn't make them unique. And its individuals that can and do make the difference.