Rolex

Went drop two watches and got free chocolate and water. Excellent service so far 😏 They have an entire floor for, the place is huge Curious question: Is there any other brand with infrastructure like this? My guess is not ...  

I just sent a GMT to Dallas and it was returned like new in less than one month. I think it was three weeks.

You win some, you lose some. So is it better? 🤷🏻‍♂️

I'm afraid u are paying for those chocolate and water via the service bill 😅

…particularly impressive, but they have the whole floor with offices. I prefer the service from the Dallas office, though. In my experience of many years Dallas does better work, people are nicer, and turn around time faster.

I think it’s in Texas, and sounds like it could be gigantic. They told me they do every brand there except Lange. Patek NYC looks similarly nice, but much smaller than Rolex.

The Henri Stern Watch Agency in New York City is pretty darn big. Although not quite as big as the Rolex service center.

Dropped my wife’s watch for service. Tomorrow will be exactly 3 weeks. Last service was 2017 and they are doing the full monty. The staff at Rolex treats everybody like a VIP. One of the best customer service experiences. Henri Stern treats you nicely but...