nhsu
2
Question on RM002 V1 Service Issues :/
Hi RM lovers out there:
I got this piece on secondary market around 3 years back, now it’s due for a health exam and some minor tuning.
- Hour hands are slightly off ( accuracy is not the issue)
- Torque indicator is off
So I decided to take it to the Richard Mille boutique in Mandarin Oriental Taipei.
Manager and sales did say it may take up to 9 month to 18 month due to the nature of watchmaking, which sounds reasonable and I am totally fine with it.
Manager did mention possibly sending it back to factory or sometimes they get rotating field engineers on site; and depends on the time frame, they will keep me updated.
So today I got a call, a gentlemen asked me to pick up the watch and drop it off in Hongkong, and RM Hongkong will then send it back to factory.
Here’s the question, I am not so sure If this is a standard procedure and I am being unreasonable; Or I expect too much service from RM.
Can I get some enlightenment on this issue, anyone.
Excuse my grammar, not native english speaker.
best rgds,
NH
Innovation
219 · Oct 22, 2012
Explore Richard Mille RM021 and RM022 tourbillons featuring orthorhombic titanium aluminide. Discover the aeronautical engineering behind these innovative watches.
20 replies15177 views
Review
219 · Feb 26, 2012
Richard Mille RM035 review: Does it match the RM027's groundbreaking lightness and durability? Explore Chronofiable certification and movement insights.
34 replies11957 views
Review
219 · Jan 11, 2015
Andrew H reviews the Richard Mille RM014, an all-black ocean racing machine. Explore its yacht-inspired design, NTPT carbon, and TZP ceramic case.
15 replies8046 views
Reference Guide
fomar · May 8, 2022
Explore the Richard Mille RM 002, a design icon celebrating 20 years. Discover its enduring appeal, collector insights, and foundational role in RM's legacy.
12 replies7565 views
Collection
toowoundup · Aug 20, 2021
Discover the Richard Mille RM 002 V1, a classic reference coveted by collectors. Read toowoundup's journey to acquiring this iconic timepiece.
24 replies7056 views
Innovation
Mark in Paris · Dec 17, 2015
Mark in Paris explores Richard Mille's innovative use of materials like Grade 5 Titanium and Silicon Nitride for performance and comfort.
8 replies6783 views
Is it acceptable? No
By: nwk00 : September 4th, 2019-06:07
But no point getting worked up. I notice Richard Mille has been taking back the retail stores from their business partners and selling watches directly through their own boutiques. Maybe the store you visited is in the midst of winding down or won't last ...
Thank you for the advices
By: nhsu : September 5th, 2019-00:27
Not worked up, just feeling the hassle having to drop it off to the Hong Kong boutique; Since Hong Kong is still in the midst of resolving protests. So updates on the Richard Mille boutique from Mandarin Oriental Taipei. They gave me 2 options: 1. Due to ...
