nwk00
585
Is it acceptable? No
Sep 04, 2019,06:07 AM
But no point getting worked up.
I notice Richard Mille has been taking back the retail stores from their business partners and selling watches directly through their own boutiques. Maybe the store you visited is in the midst of winding down or won't last the 18 months proposed for repair so they didn't want to take your watch in.
If you check their website, there are no longer any Taiwan stores listed.
Your best course of action is to make your own shipping arrangements and contact the factory to notify them of your repair so they can watch out for the shipment. They will do a check on your watch and then you can make payment with bank wire. Or if you prefer the traditional route, just drop off at the nearest boutique which I see is Hong Kong from the RM website. Or any one of the boutiques if you happen to have a business trip or holiday planned.
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Question on RM002 V1 Service Issues :/
By: nhsu : September 4th, 2019-00:16
Hi RM lovers out there: I got this piece on secondary market around 3 years back, now it’s due for a health exam and some minor tuning. - Hour hands are slightly off ( accuracy is not the issue) - Torque indicator is off So I decided to take it to the Ric...
Is it acceptable? No
By: nwk00 : September 4th, 2019-06:07
But no point getting worked up. I notice Richard Mille has been taking back the retail stores from their business partners and selling watches directly through their own boutiques. Maybe the store you visited is in the midst of winding down or won't last ...
Good advice!
By: Spangles - Dr. Tabby : September 4th, 2019-11:23
Dropping off at a boutique is good.
Thank you for the advices
By: nhsu : September 5th, 2019-00:27
Not worked up, just feeling the hassle having to drop it off to the Hong Kong boutique; Since Hong Kong is still in the midst of resolving protests. So updates on the Richard Mille boutique from Mandarin Oriental Taipei. They gave me 2 options: 1. Due to ...
Happy to hear it worked out for you
By: nwk00 : September 5th, 2019-15:26
Sorry not saying you were worked up, just saying if you were(I know I would be) best way to deal with it is constructively. Surprise customs actually tracked whether a duties has been paid before on a specific item. This is the first for me. I am surprise...