nwk00
585
Is it acceptable? No
But no point getting worked up.
I notice Richard Mille has been taking back the retail stores from their business partners and selling watches directly through their own boutiques. Maybe the store you visited is in the midst of winding down or won't last the 18 months proposed for repair so they didn't want to take your watch in.
If you check their website, there are no longer any Taiwan stores listed.
Your best course of action is to make your own shipping arrangements and contact the factory to notify them of your repair so they can watch out for the shipment. They will do a check on your watch and then you can make payment with bank wire. Or if you prefer the traditional route, just drop off at the nearest boutique which I see is Hong Kong from the RM website. Or any one of the boutiques if you happen to have a business trip or holiday planned.
Question on RM002 V1 Service Issues :/
Hi RM lovers out there: I got this piece on secondary market around 3 years back, now it’s due for a health exam and some minor tuning. - Hour hands are slightly off ( accuracy is not the issue) - Torque indicator is off So I decided to take it to the Ric...
Brought my RM 028 to service to RM in Switzerland.
Perfect service. I think this would be the best. They need only a few weeks and I could pick up on my way to holidays.
Is it acceptable? No
But no point getting worked up. I notice Richard Mille has been taking back the retail stores from their business partners and selling watches directly through their own boutiques. Maybe the store you visited is in the midst of winding down or won't last ...
Thank you for the advices
Not worked up, just feeling the hassle having to drop it off to the Hong Kong boutique; Since Hong Kong is still in the midst of resolving protests. So updates on the Richard Mille boutique from Mandarin Oriental Taipei. They gave me 2 options: 1. Due to ...
Happy to hear it worked out for you
Sorry not saying you were worked up, just saying if you were(I know I would be) best way to deal with it is constructively. Surprise customs actually tracked whether a duties has been paid before on a specific item. This is the first for me. I am surprise...
9 to 18 months seems unreasonable
Too long.. Are they still quoting such a long turn around Time