Patek Philippe

Similar to this thread www.watchprosite.com ; I've discovered HSWA won't fix my pretty dented bezel (or let me buy a new one) "Geneva" won't approve fixing it without a structural problem. (aesthetic considerations are not sufficient) I'm disappoi...  

In any case, there are really good independent shops that can laser-weld a repair if you decide to go that route. I'd suggest not "throwing out the baby with the bath water" for an issue like this.

They'll polish it, but if it still visible after the polish they said it was my problem. They really discouraged polishing generally as well. I have a lead for a good independent who will fix it. It will be all serviced and have fresh strap and likely loo... 

Polishing the bezel with the help of a real professional should not be a big issue. But you said the watch would be „all serviced“. How can that be as nobody can get the necessary original spare parts, not even original gasket for the case back. I would c... 

I see how big the dent is in the photos. But from what I can see, the dent looks to be more on the minor side than on the serious side. Does the watch run well? I'm surprised that HSWA won't replace the bezel. I sent you a PM.

“HSWA have decided they can refurbish the case after all and it was a very reasonable estimate for this service. The communication was excellent once they got involved. I’d like to thank those who recommended I get in touch with HSWA directly, as they res... 

I actually "bit the bullet" as the expression goes on shipping it at my own cost ($400) with the hope that i would get better service from HSWA directly.

I sent them email at least saying: "I wanted to follow up on our phone conversation. I'm not opposed to sending the watch to Geneva for examination (even taking the long wait into consideration) . I'm having a hard time being enthusiastic about just keepi... 

You'll get less money for it selling that way, but on the other hand, you get to let the dealer worry about how to get the watch into market-ready condition.

I don't like the shortcuts of bringing a watch to "retail ready" condition

Is the perceived serviceability "forever", Once they won't do it, for whatever reason, gone is a major factor for Patek, One more for JLC though...

I'm not sure whom you spoke with so far, but quoting myself from the earlier thread: "Once Patek finally receives your watch, they will no doubt offer you some viable options. Of course, you should only expect a solution consistent with the highest standa... 

PS: I just amended the title of the thread by Member "Horo_Traveler," again in the interest of fairness to all parties --- FabR (Patek moderator)

I am willing pay to get the watch case repaired even if it is out of pocket and do not know what insurance will cover. They seemed willing but I'm not trying to maximize insurance for the sake of maximizing insurance. I will let you know if and when they ... 

I'm sure insurance/liability considerations won't in any case factor into Patek's decision, rather what type of service is best for your watch given the damage it suffered. But of course, if your insurance picks up the tab, all the better for you! ;-))

sorry i replied to the wrong post but basically as i said HSWA/Patek USA confirmed there is no repair option HSWA did call to follow up on my service form and I asked about perhaps sending to Geneva for more complex repair and they said it was not option.... 

Indeed, one of the reputations Patek carries which gives us peace of mind is the assurance that they will be able to attend to and repair/service/refinish the watch for its life time. They even say in one of their service videos that they would gladly mak... 

And honestly, would you ever buy a $100k+ (or even a $20k!) watch from a company who's unable to promise you they'll take care of it FOREVER? ;-) As usual, food for thought for us collectors!

HSWA did call to follow up on my service form and I asked about perhaps sending to Geneva for more complex repair and they said it was not option. They actually were fully aware and mentioned by name Lange's gold fill in and said they would love to offer ... 

I'm no watchmaker, but it's pretty clear this seemed a relatively minor job, especially for a service center that routinely returns all kind of watches (even from 150+ years ago) in like-new condition... If I understand correctly, they refuse to change th... 

yes they refuse to replace the bezel and won't make any promises about the dent being no longer being apparent after a polish (and they discouraged a polished) perhaps there are downsides to laser fill, but it certainly goes counter to much of the brandin... 

AP offered to fix a non-functional pocketwatch currently in the Patek museum, but the informational placard in the museum by the watch would have to mention that it was serviced by AP. ...Patek refused and the watch still does not function. An AP rep told... 

Good luck

goldsmith repair it.

.