FabR[Senior Patek Moderator]
26166
Not a problem, and please keep us posted ;-)
Feb 27, 2023,21:24 PM
PS: I just amended the title of the thread by Member "Horo_Traveler," again in the interest of fairness to all parties --- FabR (Patek moderator)
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independent bezel / case repair pros and cons
By: Francoamerican : February 27th, 2023-17:30
Similar to this thread www.watchprosite.com ; I've discovered HSWA won't fix my pretty dented bezel (or let me buy a new one) "Geneva" won't approve fixing it without a structural problem. (aesthetic considerations are not sufficient) I'm disappoi...
Patek won't simply polish it either?
By: j.jota : February 27th, 2023-17:40
In any case, there are really good independent shops that can laser-weld a repair if you decide to go that route. I'd suggest not "throwing out the baby with the bath water" for an issue like this.
This is a pretty delicate issue.
By: cayenne1200 : February 27th, 2023-18:25
Polishing the bezel with the help of a real professional should not be a big issue. But you said the watch would be „all serviced“. How can that be as nobody can get the necessary original spare parts, not even original gasket for the case back. I would c...
That's a bummer...
By: patrick_y : February 27th, 2023-17:56
I see how big the dent is in the photos. But from what I can see, the dent looks to be more on the minor side than on the serious side. Does the watch run well? I'm surprised that HSWA won't replace the bezel. I sent you a PM.
Hmmm, there was an update from HSWA in the post…
By: Clueless_Collector : February 27th, 2023-18:03
“HSWA have decided they can refurbish the case after all and it was a very reasonable estimate for this service. The communication was excellent once they got involved. I’d like to thank those who recommended I get in touch with HSWA directly, as they res...
I sent them email at least
By: Francoamerican : February 27th, 2023-18:44
I sent them email at least saying: "I wanted to follow up on our phone conversation. I'm not opposed to sending the watch to Geneva for examination (even taking the long wait into consideration) . I'm having a hard time being enthusiastic about just keepi...
This is why I often sell to dealers
By: blau : February 27th, 2023-18:37
You'll get less money for it selling that way, but on the other hand, you get to let the dealer worry about how to get the watch into market-ready condition.
One of the main reason for me to get Patek
By: MilDiver : February 27th, 2023-20:45
Is the perceived serviceability "forever", Once they won't do it, for whatever reason, gone is a major factor for Patek, One more for JLC though...
Not a problem, and please keep us posted ;-)
By: FabR : February 27th, 2023-21:24
PS: I just amended the title of the thread by Member "Horo_Traveler," again in the interest of fairness to all parties --- FabR (Patek moderator)
i want to clarify one other piece on the insurance
By: Francoamerican : February 27th, 2023-21:59
I am willing pay to get the watch case repaired even if it is out of pocket and do not know what insurance will cover. They seemed willing but I'm not trying to maximize insurance for the sake of maximizing insurance. I will let you know if and when they ...
Final Update: HSWA/Patek USA confirmed there is no repair option
By: Francoamerican : February 28th, 2023-18:42
sorry i replied to the wrong post but basically as i said HSWA/Patek USA confirmed there is no repair option HSWA did call to follow up on my service form and I asked about perhaps sending to Geneva for more complex repair and they said it was not option....
Please keep us updated.
By: WatchUC : February 27th, 2023-22:36
Indeed, one of the reputations Patek carries which gives us peace of mind is the assurance that they will be able to attend to and repair/service/refinish the watch for its life time. They even say in one of their service videos that they would gladly mak...
HSWA/Patek USA confirmed there is no repair option
By: Francoamerican : February 28th, 2023-18:31
HSWA did call to follow up on my service form and I asked about perhaps sending to Geneva for more complex repair and they said it was not option. They actually were fully aware and mentioned by name Lange's gold fill in and said they would love to offer ...
thank you
By: Francoamerican : February 28th, 2023-19:55
no sir
By: NautNut : February 28th, 2023-15:24