Patek Service Time

I wanted to share with the forum my personal and recent service experience with my Patek Nautilus.

I bought the watch a little more than a year ago and had been experiencing the date "sticking" and not turning over completely for some time. But due to the stories and experiences and complaints that I have read about Patek being to slow and having to wait to get your watch back from service I had been very hesitant to take it in to the AD.

I did not want to be without my watch for months since it is on of my favorite watches to wear daily.

I finally decided to take it in and the AD sent it in to Patek for inspection. Patek decided it was best to go ahead and give it a complete service and it would be covered under the warranty. Which is to be expected.

I got a call from my AD yesterday that it was back from service and ready for pick up. I rushed over the same day and put it back where it belongs...on my wrist!!

In all in took about 40 days total, so just over a month!! Which in my opinion is great and much faster than what I expected. I know it is not a complicated what and that a full service on a more complicated watch would probably had taken more time. But I am extremely happy my the service experience.

So back to having my beautiful Nautilus on my wrist!!

Best,

Javier

This message has been edited by JEC on 2015-03-18 06:57:27

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It is nice to share the good experience too

By: Mark in Paris : March 18th, 2015-07:09

I perfectly understand your joy. Enjoy your Nautilus Javier. Cheers, Mark

Good experiences should always be shared...

By: JEC : March 18th, 2015-08:38

They are just as important as sharing bad ones....specially lately with alot of negative comments going around as you know. Thanks Mark...yes, I am very happy to have it back quickly! Best, Javier

Sticky Date Again!? On a Newer model?

By: galt : March 18th, 2015-07:34

Great looking watch. After reading that this happened on a white dial 5711 in particular, I am left highly disappointed. It seems that despite having plenty of time and this being such a well known issue--Patek has not taken appropriate action to fix the ...

Good experience.

By: ciaca : March 18th, 2015-07:57

I guess you've been very, very, very, lucky :-) Best regards

Thanks for sharing this story with a good ending

By: jrwong23 (aka watchthebin) : March 18th, 2015-08:26

good on PP for the fast turnaround :) And I'm very happy you are enjoying your Nautilus again :) I wonder what exactly is the cause for this sticky date thingy... Read it a few times. Hope PP can fix it permanently Cheers Robin

Thank Robin

By: JEC : March 18th, 2015-08:44

As far as the "Sticky Date" and what is the cause or the problem. There was no explanation from Patek on what they did to fix it. I asked and was told it would get a complete service to correct any issues. If they know, they are not saying. But as long as...

Usually...

By: ciaca : March 18th, 2015-08:47

There is a complete written report of the work they do when the watch come back, with the list of works done and the codes of the parts substituted. Regards

I know...

By: JEC : March 18th, 2015-08:57

I asked for it because I was curious to see what parts they had fixed. I am aware about the sticky date issue others have experienced and was hoping for an explanation but the service papers just said that it had been fully serviced without further inform...

Its something unusual

By: ciaca : March 18th, 2015-09:22

When i sent my 5712 under warranty coverage for a problem to the push corrector of the date change they sent back it with a complete and detailed report (after "just" 11 months). Maybe do everyone at PP assistence decide what they want depending on the hu...

Until it happens again.

By: kolosstt : March 18th, 2015-09:38

Not only for watches, but I always would like to know what was the root cause. Would you have the same state of mind if you have to fix the same problem again after the warranty run out? Now you are one out of many others that doesn't know the details of ...

Probably not.

By: JEC : March 18th, 2015-10:02

But that is a different post for another day and one which I hope does not come. As far as the explanation, sure I was curious. But if they gave me a written thorough explanation of the root cause and how they fixed it or they just say they corrected the ...

A beautiful one

By: kolosstt : March 24th, 2015-15:05

Enjoy!

Warranty vs non-warranty; location

By: Zhege : March 18th, 2015-09:22

Glad to hear you got your 5711 back in a reasonable amount of time. This work under warranty was done quickly and to your satisfaction, which is great. And it is important to hear about the good service experiences, to present a more balanced picture. How...

I don't think...

By: ciaca : March 18th, 2015-12:08

It's an issue related to the warranty or no warranty coverage period. Neither i think it's related to the geographic region. I had a bad experience in Italy waiting for 11 months a 5712 sent back to assistance during the warranty coverage period. I think,...

Patek Philippe