Patek Philippe

I wanted to share with the forum my personal and recent service experience with my Patek Nautilus. I bought the watch a little more than a year ago and had been experiencing the date "sticking" and not turning over completely for some time. But due to the...  

I perfectly understand your joy. Enjoy your Nautilus Javier. Cheers, Mark

They are just as important as sharing bad ones....specially lately with alot of negative comments going around as you know. Thanks Mark...yes, I am very happy to have it back quickly! Best, Javier

Great looking watch. After reading that this happened on a white dial 5711 in particular, I am left highly disappointed. It seems that despite having plenty of time and this being such a well known issue--Patek has not taken appropriate action to fix the ... 

I guess you've been very, very, very, lucky :-) Best regards

good on PP for the fast turnaround :) And I'm very happy you are enjoying your Nautilus again :) I wonder what exactly is the cause for this sticky date thingy... Read it a few times. Hope PP can fix it permanently Cheers Robin

As far as the "Sticky Date" and what is the cause or the problem. There was no explanation from Patek on what they did to fix it. I asked and was told it would get a complete service to correct any issues. If they know, they are not saying. But as long as... 

There is a complete written report of the work they do when the watch come back, with the list of works done and the codes of the parts substituted. Regards

I asked for it because I was curious to see what parts they had fixed. I am aware about the sticky date issue others have experienced and was hoping for an explanation but the service papers just said that it had been fully serviced without further inform... 

When i sent my 5712 under warranty coverage for a problem to the push corrector of the date change they sent back it with a complete and detailed report (after "just" 11 months). Maybe do everyone at PP assistence decide what they want depending on the hu... 

Not only for watches, but I always would like to know what was the root cause. Would you have the same state of mind if you have to fix the same problem again after the warranty run out? Now you are one out of many others that doesn't know the details of ... 

But that is a different post for another day and one which I hope does not come. As far as the explanation, sure I was curious. But if they gave me a written thorough explanation of the root cause and how they fixed it or they just say they corrected the ... 

Enjoy!

Glad to hear you got your 5711 back in a reasonable amount of time. This work under warranty was done quickly and to your satisfaction, which is great. And it is important to hear about the good service experiences, to present a more balanced picture. How... 

It's an issue related to the warranty or no warranty coverage period. Neither i think it's related to the geographic region. I had a bad experience in Italy waiting for 11 months a 5712 sent back to assistance during the warranty coverage period. I think,... 

But this one came out nice. Regards, J.

and the nice wristshot. Best, Oliver

Just trying to share some positive news. Best, Javier

with my 5167. Sent it in and was back within 6 weeks with no explanation what work had been done but I've had no more sticking date.

The white is just so pure.... while the blue is a more mysterious. Both great watches but different. Regards, Javier