Alfihar
3380
My duo is back..
Watch picjed up...
The managing director was absent due to Covid.
I went down to the basement of Vendôme boutique , gave the service ref to the customer director, then after some minutes the manager arrived... He seemed very stressed, at least more than during the evening of the Reverso exhibition...
He asked me what was wrong with my watch... and I told him that I had written down what I had to say.
Not a word from them, not an apology... I think my look speaks for itself.
We just temporarily exchanged on some JLC models.
I inspected the watch, paid the €1,490 and left.
Everything was as expected...
Even if 1,490 € is a reasonable price for this type of watch - I disregard the fact that I consider it abnormal to have to pay for a service when a screw breaks, I nevertheless note in passing that Patek changes the bracelets free of charge during the services.. .JLC still not...
I recovered the Duo, it remains a fantastic piece...
...but for the moment the desire to iron it on the wrist is not there...
I'll see what happens... hopefullyI have other things to have fun and enjoy myself.
In any case JLC won a few hundred €uro but La Grande Maison lost my consideration.
Wish a good Sunday to all.
Best O
Damn... My first problem with a JLC...
As Amanico had announced it... I crossed the milestone of 1 / 20th of a millennium this Sunday ... And I thought for a long time to know what would be the watch that I would offer to myself for this event. The range of possibilities was enormous ... Vinta...
it'll get rectified.
My understanding is that all Duometres have to back to Le Sentier to be serviced. Mechanical watches are temperamental little bastards. There are a million things that can go wrong. After it comes back from JLC it will look and perform perfectly.
I agree… but I’ve never had such a problem with a watch…
Maybe It could be solve by replacing the screw on Thursday or… I have to send it for a service… Best Ø
I completely understand how you feel about the situation. You wait so long and work so hard for something that is so important to you only to be disappointed. In the end
We all must remember that you have good health, a beautiful family and certainly the ability to Acquire such a beautiful time piece is what is important I am starting to become a little bit more patient with minor disappointments in my life even though I ...
Hi aperna
I've always been aware that the main thing is somewhere other than a watch problem ... it's just annoying ... and it happened the day after a great moment so I actually put it into perspective. The fact remains that it is frustrating and I cannot explain ...
That’s true… maybe JLC may solve this problem… or not…
I will be extremely disappointed if that is not the case ... I think that might lead me to turn my back on this brand that I love. And when I turn my back, I never look back. La biz mon poto
Congratulations on a story extremely well-told
Condolences, though, on the contents of the story! One question, though: do my eyes deceive me, or is the screw not fully seated in the original pictures? If it wasn't, that might explain how it came the rest of the way out when you wound it--you made the...
I rewind the watch only twice till July…
Indeed either the screw was unscrewed and this was not seen during the inspection in July, or the screw broke. I do not see any other possibility ... and I think the first hypothesis is the most likely, unless it is a question of a brittleness of the stee...
Could it be an inherent design flaw
If the threadings in the screw are in the same direction as the barrel uncoupling movement, it will eventually loosen. Not sure if i can illustrate this well. One barrel turns clockwise, and the other barrel turns anti-clockwise. Therefore, the uncoupling...
Don’t know the screw direction. If it is the same as the barrel there is a risk and possibly a problem of conception…
But as I’ve explained it… I only rewind it twice since July. Best Ø
I can feel your pain in this
I hope it gets rectified. As in automobiles, the more complex the engines are, the more problems can arise. It is a beautiful piece to behold. If it were me, I will shake off the feelings of disappointment and get it repaired. It has sentimental value. It...
For sure they are…
marvelous, complicated as a perpetual calendar, sometimes sound like a minute repeater to remind you things, sometimes, poetic times like a lunar calendar, sometimes always late like the hand of a split-seconds… a all in one grande complication…
Brother don’t ask JLC about the screws
Their reps are quite snobby at times, I had a big quarrel with a brand manager in Singapore because they sent me my Geophysic user manual with a torn page. And the torn page coincidentally was in my native language. I suspected foul play. My previous navy...
What you describe is (unfortunately) sad.
As far as I'm concerned the contact went well and was both understanding and caring. I am waiting for Thursday to go to the Paris store to see if the acts are consistent with the speeches. For the moment I cannot plead except for the inconvenience of havi...
I really hope your JLC problems will be solved quickly! For the rest...
... bon anniversaire! Très belle sélection de cadeaux, parfaitement dans mes goûts Les petites touches personnelles sont sans prix, le reste est de la belle mécanique réparable! Best, E.
Oui, en plus j’en ai profité pleinement puisque le souci n’est arrivé que le lendemain…
Au moins cette montre aura une histoire… espérons juste qu’elle ne dure pas un siècle sous l’angle des problèmes… je pense néanmoins qu’il y en a pour 3/6 mois d’attente avant que tout rentre dans l’ordre. Amitiés Ø
Dear Alfihar, happy belated 50th again.
I had to calculate what 1/20 of a millennium is… Regarding your situation, I would like to share my perspective with you. I have had my fair share of heartaches with watches. In no particular order, I have had problems with De Bethune, Journe, JLC and als...
Hi Gatsby…
I agree with you… there is much more important things than watches… good health, family and friends… Have a nice day Best Ø
What a great story aside from the unfortunate ending and congrats on the new duometre. I'm sure it will get resolved but this shouldn't happen.
I too sent my Duometre to JLC for service since I wanted to make sure it was well maintained even though it was working fine and also received back a watch that failed almost immediately. JLC eventually sorted it out after multiple services and I ended up...
Thanks
I have been patience to put it on my wrist and have to be again 😬 Love affairs need patience Best Ø
Thanks my friend
I have the same question as you ... either the screw was loose and it was not noticed during the check ... or it broke due to a fragility of the steel ... I do not see another explanations because I have only rewind it twice since July (Sunday tbefore put...
I feel your frustration. Although my JLC caliber-IWC is nothing compared to the duometre..
The six month wait is torturing, and even then it had to go back again for 2 weeks for a small problem. But it is in perfect condition when i received it back the love for it get stronger. I am sure you will feel that too when you get yours. Time flies, y...
So true… time flies
And my Duometre may fly to le Sentier… and come back in good condition… maybe after 3 months Best Ø
I thought it was a showcase
Knocking on wood, i have no movement troubles with all my watches. My Omega have a strange crown feel, so i put it always on a winder to avoid unscrewing. I am afraid to buy another watch with a screw in crown. I never over wound a watch, i always think w...
It's my first problem with a watch… except one with a plexi dome…
Will see soon if I have to wait and how long. Best Ø
Oh my... 🤦🏾♂️
So sorry to hear about this. Wishing your Duometre a speedy recovery 🙏🏾🙏🏾
Update…
the screw is broken… Metal particles have fallen into the watch and the mechanism is most likely damaged…. it is not good to get old ... Best Ø
Update on update
Thanks to Jaeger Lecoultre Paris Vendôme Boutique, the watch is on the way to it’s birth’s place. I would like to thank the staff of the store for their kindness, their kindness and their professionalism ... For now everything is going as it should, well ...
Love and Hate…
Hi everyone, On Thursday, after three weeks, I received a call from the watchmaker of the Jaeger LeCoultre boutique in Paris for my Duomètre Quantième Linaire. He explained to me that the regulator barrel screw was indeed broken and that it was necessary ...
I totally understand your passionate reaction. You are a passionate fan, you react as a passionate fan, in the good and in the bad moments; And here, the story of the screw is not attributable to you or time passing, but to...
A problem when the movement was assembled. As this watch was almost unworn since then, the screw should not have broken. So, JLC should have taken the problem for free. Not happy for you, indeed. Not good for JLC, either. Best, mon ami. Nicolas
For me life without passion seems very sad…. not to mention that I can't do without ;-)
The passion is exhilarating, transporting with sometimes an excessive side which can play tricks… but at least one feels fully alive!
My heart goes to you.
The reply from JLC is devoid of empathy, and it is a great shame given your obvious passion for the brand. I'm afraid they have lost not just a long-time supporter, but also deterred many others from venturing into this brand. Disappointing.
Indeed my friend.
I had a JLC ultra thin moonphase in beautiful rose gold, and although it was a joy to wear, I let it go for another acquisition. Was seriously considering the new Polaris (due to your excellent review my friend), but am seriously having second thoughts no...
I totally agree : It’s always a matter of confidence… with family, friends, colleagues…
Nothing is possible without… Lack of confidence lead to suspicions, fear…
What an ordeal, what a story, with lots of passion but also lots of frustration !
Just wanted to nevertheless express sincere congrats to your choice and having what you have dreamed about. Only thing is, I hope, no I still trust, your watch should and will come back in glory; maybe before you finally turn your back at LGM ! Thus take ...
Yes, love and family are more important… At least it's reliable ;-)
and yes "La Grande Maison" remains a fabulous dream factory… even if some of its representatives are unworthy of it…. it's always a question of people and excellence ... or mediocrity. I will see how JLC reacts ... But if they persist in the course taken,...
Not good. In the modern Richemont / Luxury Group era, I think we need to separate the watches from the brands and the past from the present (sadly)
I'm sorry to hear this, I share your sentiments completely. As mentioned earlier, I had some terrible issues with JLC with my Duometre, one of the many issues coincidentally enough was also barrel spring that snapped and unwound instantly as well. After m...
The manufacture is run by a magnificent woman who had no extensive knowledge of watchmaking ...
this should therefore give beautiful babies ... ;-) the gestation time is just longer ... the time that she perfectly masters her subject ... but I found someone very attentive at the Reverso party, so I trust ... However, I wait to see if the ramage is u...
I (still) sincerely hope that the future will surprise you, even if in a way I agree with you.
Of course, JLC is not currently in an innovation phase (Except maybe in extraordinary pieces like the Reverso quadriptych for example). I also prefer - and this is personal - the period of the Amvox 2, of the Extreme Lab 2, of the creation of the Duometer...
Update !
OMG... Recall of JLC Vendôme ... finally I have the confirmation that no intervention can be done without service ... (I'm waiting for the confirmation email... The words fly away and I have to admit that I'm not really confident anymore.) It seems that i...
Really sorry to read that!
What a pity: no watch should not have this type of problems and the brand taking no accountability is a real disappointment... I fully understand your position and the only way out is JLC to service it at their own costs, which does not seem to be on the ...
Trust, once lost, is extremely difficult to recover.
In this case, it seems like they are not even trying. Very disappointing to say the least, but my full respect to you for sticking to your principles.
Sorry about your ordeal, unfortunately you are not alone
I recently asked for a replacement dial on my Duometre because of a discoloration. They insisted on only doing it in the context of a full service (which it did not need as it was fully functional). So grudgingly I did send it in, waited for three months ...
It’s a shame !
Jaeger LeCoultre makes very beautiful pieces ... Unfortunately the service does not match the excellence of their creation… And unfortunately we are more than two to have had a problem with a Duomètre… and JLC service…
very sorry to hear your experience .. I hope it has been
solved by now. I stumbled upon this article by searching "duometre review". Not. a good sign for such a brand Personally I also have issue with two JLC Master Perpetual ultra thin (me and my brother both one each, just few months differences between the p...
Dear Christianch,
Unfortunately, the problem remains unresolved to this day. It's kind of my fault because JLC contacted me to meet me, but I've declined because of lack of time and also of desire. I honestly did not see what I could add to what I had already written in th...
thank you for the comprehensive reply! Just my humble view...
First of all I am somehow confident that JLC will find a solution for you issue and I honestly hope that you watch is now ready and you will enjoy it regardless of the "bad" start. To clarify my issues with the 2 JLC perpetual calendars: both myself and m...
There's a fun interview with Max Busser where he mentions they used to call the perpetuals at JLC boomerang watches because they knew those would be coming back soon for service
This has nothing to do with new or used so much as that the knew between the delicacy and complication of the movement and the high incidence of user error that they would be coming back to after sales service at a high rate. He does say this isn't necess...
I also agree with you.
JLC has a quite affordable service and failure rate isn’t specific to JLC. Best Ø
probably the perpetual module of JLC has some issues ..
many in the forums reported it too and other for IWC. This is really not ideal. But I wouldn't trust entirely a competitor, are Max Busser watches not coming back for service as often ? 😏
Just on the Max Büsser's comment: it was not specific to JLC, but to any Perpetual Calendar...
... And he makes his comment while selling his new mechanism www.watchcollectinglifestyle.com Best, E.
very nice watch and movement concept but ..
at x7 the price a different fish, I don't want to think about how much would it cost to service? probably the price of the JLC
SMS received ...
No « dear sir », nor the slightest form of politeness ... I must be getting old ... because I find the form of the sms in a property, not to mention that it comes from a house that claims to belong to the world of luxury and that it is a question of a sli...
Keep us updated dear O!
Hopefully all this will be behind you soon and you will look again at this watch as a great present for your 50th birthday! Take care, Best, E.
Hi
I hope everything is going as you wish dear Etienne. Duo is back... but the magic isn't the same... Amitiés
Great news!
I hope the magic comes back as it is a beautiful watch celebrating an important milestone! Yes, things are good here, I hope it is the same for you! Best, E.
My duo is back..
Watch picjed up... The managing director was absent due to Covid. I went down to the basement of Vendôme boutique , gave the service ref to the customer director, then after some minutes the manager arrived... He seemed very stressed, at least more than d...
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