Jaeger-LeCoultre

Alfihar
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Dear Christianch,

Unfortunately, the problem remains unresolved to this day.
It's kind of my fault because JLC contacted me to meet me, but I've declined because of lack of time and also of desire. I honestly did not see what I could add to what I had already written in the letter I sent them.
Shortly before Christmas, they offered to meet me again during the return of the watch, as well as to send me the latest book on the Reverso. I refused the book because I already had it and agreed to discuss it with them. I will see what they will tell me without wasting my time since I will have to go to the store to collect my Lunar Calendar Duomètre.
I read with sadness that you and your brother have had a concern with JLC. While a problem can always happen, unfortunately, it's still curious that two super thin JLC Master Perpetuals had it at the same time. This suggests a conception problem because the probability of two identical problems occurring with two watches is low… even if it is still possible. Anyway, it will be solved after a service and you can enjoy them again.
Regarding your questions about my bad experience:
1) I did not buy my watch "new", but "used" through a dealer. It seems important to me to point out that this watch had been bought from JLC by an important Parisian collector of watches who was the sole owner and who has quite never worn it. So, the watch had no micro-scratches and was not polished.
I knew this watch had gone 10 years without running or only few hours. It is for this precise reason that I went with it in July to the JLC store in Place Vendôme. I wanted it to be checked so that I wouldn't have any concerns on my birthday. Even unworn, a 10 year old watch often needs service, especially when the oils are dry.
The verifications operated by JLC show that the watch was running perfectly and had no problems. If it had not been the case, it is obvious that I would have immediately sent it on duty and that I would have paid for the service.
On the other hand, the fact that the barrel screw breaks has nothing to do with the age of the watch or even with the lack of service. This is a defect related either to the screw being too tight or to a defect in the metal. My interlocutor from Place Vendôme confirmed this to me verbally during our discussions.
It is only for the latter reason that I find JLC's position abnormal.
There is also another reason for my dissatisfaction, namely the incoherent series of comments they made (Possibility to change of screw with optional service offered during the first call, sending of an estimate with compulsory service and confirmation of the impossibility of change the screw without doing any service).
In life, I like things to be clear. But there, they are not.
There is also one important point that I would like to underline: As I said before, the problem is not the 1,490 € that JLC asked me to pay, but the attitude of JLC. Services from other brands are more expensive for less complicated watches. Moreover, the dealer who sold me the watch guaranteed it to me. So I can just show him the JLC invoice and ask him to pay it. However, I will be participating in something that I don't think is right. And that's just not who I am. My position is a position of principle and is not dictated by financial reasons.
2) Yes, I also have a Duomètre A Chronograph black dial, but also other JLCs that have been in my collection for years.
I have not encountered a problem with these watches, except with the plexi dome of one of my Tributes to Polaris which split during a dive… It has been changed and a service has been provided insofar as I was afraid that water had entered the watch, which did not occured.
To conclude, it was indeed a huge disappointment because I had precisely chosen this watch after long months of reflection (and not another when it could have been a much more expensive or more prestigious piece).
If in the end I get my watch back by paying for it, every time I wear it, or put on another JLC, I will have in mind the fact that I was ripped off € 1,490 by the manufacture. So this is going to spoil a pleasure that was until then immense.
Indeed JLC has always been a brand apart in my heart. The poetic side in their creations that touches me. In fact, I have long preferred pieces from the Grande Maison over those of other brands, even though I own watches from other manufacturers. I can also no longer count the number of friends who have JLC on their wrists thanks to the passion I have managed to communicate to them.
Finally, I understand your position on the purchase of new watches under warranty. However, even under warranty, a watch can have problems and the pleasure can be wasted. In fact, it is likely that the screw on my Duometer would have broken under warranty if its previous owner had worn it at the time ...
Again, a problem can always happen, under warranty or out of warranty. It’s painful in itself but it has never bothered me because I consider mistakes to be a part of life. However, when I feel like I'm being screwed it's something else ...
The fact remains that JLC ​​knows how to make amazing pieces and other brands do worse in terms of service.
I was just expecting and perhaps naively more seriousness from this manufacture.
I hope my words answered your questions.
Best O