Jay (Eire)
10979
So the dial changed in the few weeks since your purchase?
That’s an odd one.
Please let us know how this gets resolved.
Your AD’s response is very poor in my opinion. I would not be giving them and business and furthermore I would make sure Moser knows about their lack of helpfulness too.
H Moser Arctic Blue Fume Dial
bought this brand new three weeks ago. Thought it will make a good daily beater. That dial just doesn't look right to me. Two emails and a week later, yet to hear back from the manufacturer. Perhaps they won't joking when they said "don't call us..." 😅 ...
Yeah
Something with the transition from the edges to the center - a bit too harsh from what I’ve seen in others in this model
I think you posted this on another forum as well. Did you reach out
to Eduard Meylan or your AD as was suggested there? I’m sure they will get this fixed if indeed there is an issue.
no this is the first time I've posted about this
I emailed to Moser's only contact account on their site. I am not privileged to have Mr Meylan's contact info. They AD claimed to be waiting to hear from Moser too.
So seems not isolated
If you didn’t post on other forums, it seems at least one other person has had an identical issue with the fume having more grey being splotchy too. I think that person got the AD to accept the return for full refund or credit.
AD made it clear that they will not take it back
I even offer to swap for a more expensive PF model which is available
Return policy 7 or 14 days?
Seems like you said several weeks ago. Was their policy like 7 or 14 days? That sucks and sorry to hear, but I would guess that it might be the amount of time that is working against you with the AD.
I bought it three weeks ago
not sure about return policy. not my intention anyways, like to fix it and move along
Try to get in contact with Eduard Meylan on other social media platforms.
He is in a app group i am also in and always very approachable and helpful tbh
Am sure your AD will help sort this out.
i like how the hands' color 'interact' with the color fades.
To be clear
even though I feel that this should be covered under warranty, to save the hassle, I emailed H Moser to inquire about the cost of replacing the dial and the process. I am willing to pay for the fix myself but I guess they are too busy to respond.
Another approach to consider is…
direct message HMoser&Cie official Instagram account. It’s a business account and you can bring to their attention the fact you sent an email and are still awaiting any reply. Note: Edouard is also active on IG and you could message him too…but I would ke...
I'm not on IG
may have to resort to creating an account just to get their attention. Hoops I have to jump through...
You sound overly unhappy. Perhaps a bit impatient.
These are mechanical timepieces, with many parts hand made, decorated, etc. Did you contact your AD and hand it to them? To me, that is a logical next step.
I beg your pardon
i spent five figures on an entry level tool watch. I wasn't even going to argue over warranty. Both the AD and I are merely trying to have Moser tell us what the cost and process is in replacing the dial. They won't even humor us on that. Yes, I am not ha...
Return it, move on.
If they replaced the dial under warranty would that make you happy?
as previously stated, AD will not accept a return or swap
and yes, all I want is to have that dial replaced. That's all I'm asking.
Ahhh.... hmmm... It is the weekend now, we know H. Moser sponsors F1 and there's a race this weekend.
Over the years this is the very first time I've ever seen this type of H. Moser situation. Bet they already know from your posts and a solution is already being worked on. Color me always the optimist, plus am sure many agree H. Moser is an excellent manu...
yes
I would not have bought it if it was like that originally. It was gorgeous and I will admit I bought it because of the rich deep blue Fume dial.
So the dial changed in the few weeks since your purchase?
That’s an odd one. Please let us know how this gets resolved. Your AD’s response is very poor in my opinion. I would not be giving them and business and furthermore I would make sure Moser knows about their lack of helpfulness too.
will keep u posted
the AD is also trying to contact Moser and see how they like us to proceed.
Sad to hear I'd try all social media for direct contact to manufacturer
Could water have gotten in? Or humidity. Still should not change in weeks.
Seems weird dial changed
I saw one from an AD that had a similar splotchy grey in it. I didn’t notice it at the time until I saw another post from someone in another forum. Then I looked back and could see it for sure. Plus yours from 3 weeks ago. That makes 3 like that. Are you ...
let's put it this way
it wasn't that noticeable when I bought it or I would not have accepted it.