taipeigirl89
124
H Moser Arctic Blue Fume Dial
Jun 07, 2024,13:05 PM
bought this brand new three weeks ago. Thought it will make a good daily beater. That dial just doesn't look right to me. Two emails and a week later, yet to hear back from the manufacturer. Perhaps they won't joking when they said "don't call us..." 😅
![](https://storage.googleapis.com/pubzapuscentral/watchprosite/ahci/433/raw/ahci_7881146.jpg)
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H Moser Arctic Blue Fume Dial
By: taipeigirl89 : June 7th, 2024-13:05
bought this brand new three weeks ago. Thought it will make a good daily beater. That dial just doesn't look right to me. Two emails and a week later, yet to hear back from the manufacturer. Perhaps they won't joking when they said "don't call us..." 😅 ...
Yeah
By: JV_Zag : June 7th, 2024-13:19
Something with the transition from the edges to the center - a bit too harsh from what I’ve seen in others in this model
no this is the first time I've posted about this
By: taipeigirl89 : June 7th, 2024-13:37
I emailed to Moser's only contact account on their site. I am not privileged to have Mr Meylan's contact info. They AD claimed to be waiting to hear from Moser too.
So seems not isolated
By: Matty : June 7th, 2024-13:42
If you didn’t post on other forums, it seems at least one other person has had an identical issue with the fume having more grey being splotchy too. I think that person got the AD to accept the return for full refund or credit.
Return policy 7 or 14 days?
By: Matty : June 7th, 2024-16:02
Seems like you said several weeks ago. Was their policy like 7 or 14 days? That sucks and sorry to hear, but I would guess that it might be the amount of time that is working against you with the AD.
I bought it three weeks ago
By: taipeigirl89 : June 7th, 2024-16:36
not sure about return policy. not my intention anyways, like to fix it and move along
To be clear
By: taipeigirl89 : June 7th, 2024-13:43
even though I feel that this should be covered under warranty, to save the hassle, I emailed H Moser to inquire about the cost of replacing the dial and the process. I am willing to pay for the fix myself but I guess they are too busy to respond.
Another approach to consider is…
By: ArmisT : June 7th, 2024-14:10
direct message HMoser&Cie official Instagram account. It’s a business account and you can bring to their attention the fact you sent an email and are still awaiting any reply. Note: Edouard is also active on IG and you could message him too…but I would ke...
I'm not on IG
By: taipeigirl89 : June 7th, 2024-15:46
may have to resort to creating an account just to get their attention. Hoops I have to jump through...
I beg your pardon
By: taipeigirl89 : June 7th, 2024-22:17
i spent five figures on an entry level tool watch. I wasn't even going to argue over warranty. Both the AD and I are merely trying to have Moser tell us what the cost and process is in replacing the dial. They won't even humor us on that. Yes, I am not ha...
Return it, move on.
By: enjoythemusic : June 7th, 2024-23:40
If they replaced the dial under warranty would that make you happy?
👌
By: taipeigirl89 : June 8th, 2024-14:27
yes
By: taipeigirl89 : June 7th, 2024-15:48
I would not have bought it if it was like that originally. It was gorgeous and I will admit I bought it because of the rich deep blue Fume dial.
So the dial changed in the few weeks since your purchase?
By: Jay (Eire) : June 7th, 2024-16:04
That’s an odd one. Please let us know how this gets resolved. Your AD’s response is very poor in my opinion. I would not be giving them and business and furthermore I would make sure Moser knows about their lack of helpfulness too.
will keep u posted
By: taipeigirl89 : June 7th, 2024-16:38
the AD is also trying to contact Moser and see how they like us to proceed.
Seems weird dial changed
By: Matty : June 8th, 2024-00:43
I saw one from an AD that had a similar splotchy grey in it. I didn’t notice it at the time until I saw another post from someone in another forum. Then I looked back and could see it for sure. Plus yours from 3 weeks ago. That makes 3 like that. Are you ...
let's put it this way
By: taipeigirl89 : June 8th, 2024-14:12
it wasn't that noticeable when I bought it or I would not have accepted it.