I haven't even gone swimming in it

Jun 07, 2024,22:09 PM

and it's suppose to be a sports watch ๐Ÿ˜…

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H Moser Arctic Blue Fume Dial

 By: taipeigirl89 : June 7th, 2024-13:05
bought this brand new three weeks ago. Thought it will make a good daily beater. That dial just doesn't look right to me. Two emails and a week later, yet to hear back from the manufacturer. Perhaps they won't joking when they said "don't call us..." ๐Ÿ˜… ...  


 By: JV_Zag : June 7th, 2024-13:19
Something with the transition from the edges to the center - a bit too harsh from what Iโ€™ve seen in others in this model

I think you posted this on another forum as well. Did you reach out

 By: ChetBaker : June 7th, 2024-13:29
to Eduard Meylan or your AD as was suggested there? Iโ€™m sure they will get this fixed if indeed there is an issue.

no this is the first time I've posted about this

 By: taipeigirl89 : June 7th, 2024-13:37
I emailed to Moser's only contact account on their site. I am not privileged to have Mr Meylan's contact info. They AD claimed to be waiting to hear from Moser too.

So seems not isolated

 By: Matty : June 7th, 2024-13:42
If you didnโ€™t post on other forums, it seems at least one other person has had an identical issue with the fume having more grey being splotchy too. I think that person got the AD to accept the return for full refund or credit.

AD made it clear that they will not take it back

 By: taipeigirl89 : June 7th, 2024-15:45
I even offer to swap for a more expensive PF model which is available

Return policy 7 or 14 days?

 By: Matty : June 7th, 2024-16:02
Seems like you said several weeks ago. Was their policy like 7 or 14 days? That sucks and sorry to hear, but I would guess that it might be the amount of time that is working against you with the AD.

I bought it three weeks ago

 By: taipeigirl89 : June 7th, 2024-16:36
not sure about return policy. not my intention anyways, like to fix it and move along

Try to get in contact with Eduard Meylan on other social media platforms.

 By: Watchonthewrists : June 8th, 2024-06:20
He is in a app group i am also in and always very approachable and helpful tbh

Am sure your AD will help sort this out.

 By: enjoythemusic : June 7th, 2024-13:36
i like how the hands' color 'interact' with the color fades.

To be clear

 By: taipeigirl89 : June 7th, 2024-13:43
even though I feel that this should be covered under warranty, to save the hassle, I emailed H Moser to inquire about the cost of replacing the dial and the process. I am willing to pay for the fix myself but I guess they are too busy to respond.

Another approach to consider isโ€ฆ

 By: ArmisT : June 7th, 2024-14:10
direct message HMoser&Cie official Instagram account. Itโ€™s a business account and you can bring to their attention the fact you sent an email and are still awaiting any reply. Note: Edouard is also active on IG and you could message him tooโ€ฆbut I would ke... 

I'm not on IG

 By: taipeigirl89 : June 7th, 2024-15:46
may have to resort to creating an account just to get their attention. Hoops I have to jump through...

You sound overly unhappy. Perhaps a bit impatient.

 By: enjoythemusic : June 7th, 2024-21:31
These are mechanical timepieces, with many parts hand made, decorated, etc. Did you contact your AD and hand it to them? To me, that is a logical next step.

I beg your pardon

 By: taipeigirl89 : June 7th, 2024-22:17
i spent five figures on an entry level tool watch. I wasn't even going to argue over warranty. Both the AD and I are merely trying to have Moser tell us what the cost and process is in replacing the dial. They won't even humor us on that. Yes, I am not ha... 

Return it, move on.

 By: enjoythemusic : June 7th, 2024-23:40
If they replaced the dial under warranty would that make you happy?

as previously stated, AD will not accept a return or swap

 By: taipeigirl89 : June 7th, 2024-23:58
and yes, all I want is to have that dial replaced. That's all I'm asking.

Ahhh.... hmmm... It is the weekend now, we know H. Moser sponsors F1 and there's a race this weekend.

 By: enjoythemusic : June 8th, 2024-11:15
Over the years this is the very first time I've ever seen this type of H. Moser situation. Bet they already know from your posts and a solution is already being worked on. Color me always the optimist, plus am sure many agree H. Moser is an excellent manu... 

fingers ctossed

 By: taipeigirl89 : June 8th, 2024-14:10


 By: taipeigirl89 : June 8th, 2024-14:27


 By: taipeigirl89 : June 7th, 2024-15:48
I would not have bought it if it was like that originally. It was gorgeous and I will admit I bought it because of the rich deep blue Fume dial.

So the dial changed in the few weeks since your purchase?

 By: Jay (Eire) : June 7th, 2024-16:04
Thatโ€™s an odd one. Please let us know how this gets resolved. Your ADโ€™s response is very poor in my opinion. I would not be giving them and business and furthermore I would make sure Moser knows about their lack of helpfulness too.

will keep u posted

 By: taipeigirl89 : June 7th, 2024-16:38
the AD is also trying to contact Moser and see how they like us to proceed.

Sad to hear I'd try all social media for direct contact to manufacturer

 By: TeutonicCarFan : June 7th, 2024-22:00
Could water have gotten in? Or humidity. Still should not change in weeks.

I haven't even gone swimming in it

 By: taipeigirl89 : June 7th, 2024-22:09
and it's suppose to be a sports watch ๐Ÿ˜…

Good advice.

 By: amanico : June 8th, 2024-05:20

Seems weird dial changed

 By: Matty : June 8th, 2024-00:43
I saw one from an AD that had a similar splotchy grey in it. I didnโ€™t notice it at the time until I saw another post from someone in another forum. Then I looked back and could see it for sure. Plus yours from 3 weeks ago. That makes 3 like that. Are you ... 

let's put it this way

 By: taipeigirl89 : June 8th, 2024-14:12
it wasn't that noticeable when I bought it or I would not have accepted it.