Bruno.M1
4844
Why?
Give them at least the chance to do something
- a new watch
- a refund
- a big discount
This is something the AD and client have to work out
But there is imo no reason to run….. just as the client didn’t notice it while buying it, maybe the AD didn’t notice either.
Give them at least the chance to offer a solution
My brand new Breguet and my disappointment.
Hi. After years of searching for a dress watch that I liked, I finally decided on the Breguet 7147, which I received yesterday and bought at a famous Spanish jewelry store. My initial happiness was soon frustrated upon seeing some considerable dents in th...
Surely not acceptable for a new watch.
...although your rightly-placed gripe might be with the retailer, not Breguet itself. Dents/dings like that look to me like mishandling after delivery to the retailer, though of course we can't be sure. Hope you get it resolved. That's a beautiful piece. ...
Hi. I agree that this has probably much
more to do with the retailer than with Breguet
Couldn’t agree more….
This is on the AD. Either mishandling, misrepresenting or not inspecting arriving inventory. Not on the Manufacturer
Ouch! This is not acceptable.
This flaw should have been noticed before the watch is handed over to you. The dent is too deep to polish off, they should probably take the watch back give you a refund or provide an exchange.
I would ask for an exchange...
Clearly something happen to that watch, maybe someone at the retailer damaged it at some point.
I would not be happy either.
It is a beautiful dial. I hope you have this addressed by AD with a good outcome.
The orher options were the VC traditionelle
or the PP Calatrava but I fell in love with the Breguet’s dial. Thanks for your words. ...
Beautiful watch. Congrats!
Return it to retailer immediately. This is on them. Clearly. Never leave Breguet manufacture like that. Get what you paid for. Don’t take “no” for an answer. Social media is powerful. They don’t want a bad image.
And also be firm that you don’t want a
“Repaired” watch! You bought and paid for a new watch. Not one that has to be refinished.
I’m very sorry that this happened to you.
If the watch was sold as new, it’s unacceptable of course. Hope your request will be answered quickly and in the right way. Best, Emmanuel
I am sorry about your awful experience
if it's me, I ask for a refund and run as fast as I can away from this AD. very unprofessional to hand over a watch to a customer in this condition, to say the least.
Why?
Give them at least the chance to do something - a new watch - a refund - a big discount This is something the AD and client have to work out But there is imo no reason to run….. just as the client didn’t notice it while buying it, maybe the AD didn’t noti...
this is suppose to be
a high end purchasing experience. the fact that they didn't even notice the dent tells me a lot about how they run their operations. u still have confidence in whatever they are going to hand u next?
Hi. I examined the watch before buying it
but it was under a “plastic” so it was impossible to notice those dents. I can’t blame nobody for sure and, in heart, I don’t mind who is “guilty”. I only hope a fair end to this situation. 😀😀
I’d try to return/refund
I hope they don’t blame delivery. Were they in the pictures you saw of the watch ? I’m guessing no but maybe they didn’t share that angle. Maybe a message to the AD and breguet corporate so they know or can intervene if needed.
I saw the watch in the flesh but it was under a plastic
that I didn’t ask to remove. I didn’t notice the dents. I paid the watch with a bank transfer and it was sent to me by a transport company a couple of days later (when they received the money). I had tried the watch in Madrid the last weekend during a sho...
"New" should be new and in perfect condition
These don't strike me as tiny marks only visible at crazy magnification. A luxury new watch should not have it. When buying used, it's a different story. Once I own a watch, I am 100% not precious about dents, and don't polish cases. But that's another st...
The damage is considerabl
as others have already mentioned. The distributor who sent it to you is responsible for refunding your money, and then you can look for a new one in excellent condition. To repair the damage, it's necessary to disassemble it and use a laser to fill the de...
Not acceptable at all. And the only remedy is to replace it with a brand new watch.
I guess it’s from dealer handling it for long time in/out its display.
Giving the benefit of the doubt
that the dealer was trying to move a piece that he knew he shouldn't, it does happen sometime that a piece can fall through the cracks so to speak, or marks can be gotten when someone is not careful taking it out and putting it away. I was at Bucherer her...