Audemars Piguet

Please allow me to review this case, even for my own amazement to read it:

1. Nov. 11, 2016, I was on a plane to Las Vegas and pulled the crown to adjust the time.  The crown loosened from the case, I pushed it back in and actually was able to set the time.  The piece ran perfectly for the entire trip.  For the record, my watch is over 3 years old, and had always performed flawlessly before this failure.

2. I returned home on the 14th, and emailed my Bal Harbour, Florida Boutique salesperson, Francina.  She immediately replied with an apology - which I tried to turn down.  She was apologetic for the piece encountering an issue.  All class, a wonderful representative for her point of sale and this luxury brand.  She also insisted on handling the logistics to set things in motion for the repair.

3. I was contacted the next day by the APNA Service Center in Clearwater, Florida.  They informed me a repair order was in the system and they would be sending me a kit to return my watch.

4. I received the return kit and sent the watch out on the 17th.  Due to freezing temps and delays at the local airport, my timepiece did not leave Denver until the next day, and therefore it did not reach the service center until Monday Nov. 21.

5. On the 21st, I received an email acknowledgement of receipt of my timepiece to the service center.  The attached paperwork included photos of my watch, observations on condition and bracelet links, etc.  I also received a courtesy phonecall to confirm the same information.

6. On the 29th, I received another email and another phonecall, this time confirming my watch was already on the watchmaker's desk and in the process of being repaired under warranty.

7. Yesterday, I was phoned one final time, and informed my watch had been repaired and passed all necessary quality controls, including timing checks for multiple days of inspection.  I was asked if I would be available to receive the watch today, and offered the opportunity to ask any questions.  I was also informed that my watch's movement had been given a full complimentary service in conjunction with the repair.  A new, 2-year warranty will guarantee all work (my watch is still under its Boutique warranty of 5 years, a substantial benefit of purchasing through an AP Boutique).

8.  Despite another period of freezing temps here (minus 10 degrees in Denver this morning!), my watch arrived on time today, Dec. 8.  Very professionally packaged in a large foam lined box. It really is like receiving a brand new timepiece.

This service experience really sets a new standard.  I have worked with the APNA Service Center several times over the past 10+ years.  I have always been thrilled with the results.  But this upgraded attention to detail - prompt and overlapping communication, high importance on shipping and care of the timepiece, fast turnaround, etc. - really the experience was amazing.  Pleasurable, if that is possible.  The Audemars Piguet Service Center in Clearwater has always been great; now it is truly exemplary.

I would be remiss to not include the AP employees I interacted with, as they are all deserving of credit.  Francina - she is a real All Star - Betsy, Stacy, Courtney, and Lindsay.  And certainly others I did not correspond with.  Thank you AP.  You earn the full trust and confidence of your clients, your extra dedication is really showing

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