MichaelC
[AP Moderator]
22327
In full honesty, I hoped to have it before Christmas, but I did not want it rushed.
Obviously, this repair and service were straight forward. But I would not have minded if it took longer. I am big on customer service, and AP's handling of this repair from beginning to end is extremely impressive to me.
The ASTOUNDING Audemars Piguet N.A. Service Center!!!
Today, a mere 19 days after sending in my beloved Royal Oak Extra Thin to AP for service, I have received it back. More importantly than this ultra-fast turnaround, the repair was properly completed, and not a single handling mark of any kind has been add...
Very good to hear this kind of result
I just hope the other luxury brands learn from this and follow suit. Best Wishes
Glad somebody has had good service.....
and couldn't happen to a nicer chap....congrats. My turnaround couldn't have been any more different...!!! Yours my friend, Andy.
Thank you Andy. I would expect AP strives for an equal experience worldwide.
Perhaps our North American service center leads the way. I hope this standard can be common for AP around the world. Surely there are factors such as personnel, workload, etc. But these procedures should be part of the AP branding for service.
Nice to hear!
Good service is certainly a hallmark of a serious brand and it is reassuring to hear it all worked flawlessly in your case
Definitely. We should expect great service from all luxury brands.
In this case, the level of detail went above and beyond what would make me happy. So I really was compelled to share the experience.
Wow! Sound like a perfect score for AP service! :)
Never had that kind of experience (with any brand). Very impressive! Happy you have your beauty back! Best Blomman
I would say that. They deserve the credit.
It has been painful at times to read other members from around the world have difficulty with service work. Here in the United States / North America, AP has the service center operating as an industry standard. That is very reassuring for us
Hong Kong service centre.
The HK service centre is great also. When I previously serviced a RO I got it back in awesome condition, plus a month ahead of schedule.
In full honesty, I hoped to have it before Christmas, but I did not want it rushed.
Obviously, this repair and service were straight forward. But I would not have minded if it took longer. I am big on customer service, and AP's handling of this repair from beginning to end is extremely impressive to me.
Great to hear!
We often hear of only complaints on the forum. It's great to see credit where credit is due! Definitely makes me want to buy an AP in the future!
Definitely good news for AP. As you are well aware, we do not censor here at all.
I think on many topics - watches and otherwise - we hear about most of the bad and little of the good. Certainly, we have read stories on this forum about subpar service from AP in overseas markets. And I feel for those members. From what I have read, tho...
Indeed, the new normal at AP Clearwater!
I sent them a perpetual that didnt even work --- fixed WAY faster than expected for a lower cost than expected with similar amazing communication. Ditto when I sent them my rose gold Star wheel I also love the new service sealed boxes they use to send the...
Thanks for your reply. Clearly, you know exactly what I am talking about.
I am happy to know Clearwater got that perpetual running for you. And I remember you posting about your Starwheel service. Thanks for reporting on your experiences.
Very good to hear that it is possible and I fully agree with you that this should be
the industry standard! Ok 19 days is extremely fast, but I guess the sincere effort is what counts! Happy for you to have your beloved watch back that soon.
For sure Arie.
The 19 days borders on ludicrous... if anyone is mad at AP about that, it is my other pieces, which assumed they had at least a month or two to find more wrist time I hope my feedback is observed and AP can get all of their authorized service centers work...
Great to hear!
Very happy to hear of your superlative experience with the US service center. Being a US-based AP owner, this gives me confidence to send my AP in for service when the time comes.
We are in that boat together.
Even though all my AP service experiences have been positive, this latest one has me really amped up to buy a new AP. I would say that is a good result for AP.
Great news!
19 days is a superb turnaround time! Thank you for sharing a positive experience, as it\'s good to know that AP is improving.
I really feel 30-45 days is more than fair for this kind of work
19, that must be near a record! But as the owner, 1 month, 1.5, I am perfectly OK with that.
My experience with . . . .
. . . AP service center in the U.S. has been equally satisfying MichaelC. I'm amazed and in disbelief at some of the other service stories I read on this forum. M4
Great to read that not all is lost. Lucky you Michael:)
It doesn't work that well at the Antipodes, very much to the contrary! Hopefully I will be luckier in Geneva comes January.
Let's hope this level of service becomes THE standard for all AP service centers.
We all deserve this sort of treatment, regardless of where we live.
Most service centers...
...are content just meeting or even falling a little bit below customers' expectations. I'm glad you shared this example of a superb experience.
I'm glad to see it back in your wrist...
... within such a short time. *thumbsup* Reads like an excellent experience, and I agree with the others about service that leads by example. I would have been curious; did you ask what was broken? Best regards from another freezing region on earth, Kolos...
Nothing was actually broken...
It involved a small screw loosening along the stem. Very easy repair. Who knows, perhaps when the movement was initially assembled 3+ years ago, not enough loctite was applied to the threads. Stay warm, Kolosstt!
Return Kit
You mention a "Return Kit" that was sent to you. Do you have a picture of that? I have never heard of or seen a return kit (for any brand) Would love to see what it is.
I made a post about it...
I have tried to post a link to it but never figure it out. Anyways, the "kit" is a full foam box AP sends with all necessary return packaging: ...
It was my first time too
I was very impressed. Once packaged, the watch was very secure and ready for the rigors of shipment.
It is encouraging to learn about your superb experience with APSC...
I know that the service centre in Singapore is working hard to enhance their service and repair quality and and I'm confident that they can live up to the same excellent standard. Congrats too for getting your watch back in a totally satisfactory conditio...
Thanks Wayne. The experience was quite enjoyable, truth be told.
You think about it, when the crown first came out of the case, I thought "Oh no". In a split second, you realize the service process is necessary, and you think of stories you have heard. But from the instant I first contacted Francina at the AP Boutique,...
The AP Service Center in Clearwater is amazing.
We are in good hands MichaelC. My Equation of Time had a slight issue with one of the adjuster buttons so I sent it to AP about three weeks ago. I decided it was time for a full service but not a case polish. They estimated eight weeks to complete the ser...
Thanks for your reply and feedback Jerry.
I know your experiences with using the AP service center in Clearwater have always been exceptional. The EoT looks great, I truly enjoy seeing that watch.
Congratulations
On having your watch back. I hope you enjoy it in good health. Definitely the AP service center did a great job
Jumbo 15202 dial versions
Hi Michael, actually since the release of the 40th anniversary of Royal oak 15202 jumbo in 2012, the first batch had a light blue colour dial, and a thinner AP logo. And after sometime, the later jumbos in 2014 has much darker dial, and the AP logo is wid...
I am aware of all these changes. I have just never heard them referenced as "Marks"
That chart unfortunately does not cover every combination. Using that chart, mine would be a MK1 w/ the newer "SWISS MADE" writing... a true transitional 15202!
Jumbo 15202 dials
Yes Michael, the chart is not complete, as i think there could be several dial versions between 2012 and now. As for Mark 1 Mark 2, that is just how collector define the differences, like Rolex daytona "floating dial" and many other terms. Because manufac...
AP Service in Europe! [nt]
I have to say here in Europe I have bad experince about Ap service and no with only one watch! AP Boutique employees are ok but the service part are=0! I am very dissapointed about!