From: OELSCHLÄGEL Susan (ALS-DE)
Sent: Tuesday, December 12, 2017 5:51 PM
To: CHIN Brian (RIC-SG) <[Email address suppressed for privacy]>
Cc: SCHAAL Anne (ALS-GB); BENTFELD Alexander (ALS-DE)
Subject: Shipment of two ancient watches
Dear Brian,
Hoping you are well.
This is to confirm that we have received your order
80176473 – wristwatch w/o strap and buckle – individual number: 45705
80176500 – wristwatch w/o strap and buckle – individual number: 103122
Shipment has been arranged through Mr./ Mrs. See Hong Onn.
We are anxious letting you know that both watches are going to be returned without taking any further action. Our decision is based on following:
Please see attached e-mail correspondence by our head of service department Alexander Bentfeld informing that with until further notice we do not accept repairs for historical watches due to capacity reason. Both watches are not considered as one of our modern watches as they have been manufactured way before 1990.
Order 80176473 – individual number: 45705
This watch was manufactured by Walter Lange and his brother Ferdinand Adolf Lange in Pforzheim (Germany) and not in Glashütte. This watch has nothing to do with our manufactory and we would not consider taking it on for repair at all.
Order 80176500 – individual number: 103122
Watch approx. manufactured around 1930. It is hand wound with a Swiss made ALTUS movement. We normally overhaul this type of watch however; due to capacity reason would not offer an estimate as of now.
Furthermore; we would like to point out that our plattforms, dealers and boutiques should not accept any historical watches to forward them to our manufactory due to assurance reasons. Alexander did state this in his e-mail too.
If you have clients looking for an overhaul of pocket watch or historical wrist watch you may let them know to get in touch with us directly. Please use as contact Susan.
We would appreciate if you could update your team.
Thank you for your comprehension.
With the best wishes for the impended holiday season and all the best for 2018
Warm wishes from Germany,
Susan
Susan Oelschlägel
Kundenservice / Customer Care
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Lange Uhren GmbH
Ferdinand-A.-Lange-Platz 1
D-01768 Glashütte
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