dr.ho.rology
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Certainly seems like management cared. I’d caveat that there’s some variation in the extent to which different boutiques seem to care.
Closing the Loop on VC: A Return to Craft and Care
A few months ago, I shared my deep disappointment with Vacheron Constantin here following a series of service issues including polishing my matching Overseas that I had built many memories with my daughter since her birth (when I had explicitly requested ...
This conglomerates never change, I had my fair share of issues with the brand since the early 2000’.
To be honest, I still love the brand, alas not to the point of owning another due to the service horrors. As for you, the good part is that your lovely daughter, is still young enough to create lots of memories…! Glad you both had fun!
That is also a solution.
Sadly this days people have so low standards that they are willing to accept carelessness from brands that pride themselves in tradition, excellence, prestige… Nothing but words and race for profits! Here I’m not talking about your case, since you were on...
Unless it was vintage
They should have offered you an exchange + engraving if you wanted (to make it yours). That’s my feeling.
I hear you. Unfortunately there’s no new gen 1 salmon dial Overseas being created to my knowledge.
I’d also prefer to keep the specific watch that I’ve built the years of memories with my daughter around.
Thanks for telling this final part of the story.
Well done to VC for trying to make it as right as possible and in as memorable a way as possible. All the best, Jon
Some years ago I had a somewhat similar experience with a Patek Ref. 5030 I had just bought.
Upon receiving the watch I noticed it was gaining some 30 seconds a day. I sent the watch to Stern NY asking for the movement to be adjusted. Even the strap was stiff, never worn. A few months passed and I received the watch back. Someone had decided the ...
That’s horrible and I’m sorry you had to experience that. Disappointed to know Patek also makes these mistakes and seemed slow to make it right.
I’m wondering if you explicitly told them “no polishing” and/or if you feel like that would have made a difference?
Great bonding time with your daughter!
And great to hear that she had a wonderful time. I have not read your previous post... but I've serviced 4 VCs over the last 5 years or so. No such drama for me, although 2 of them came back with (minor) issues, and had to be returned (to Switzerland, so ...
Thank you for the update. Great to hear
and wonderful bonding experience. Mistakes happen - but acknowledging AND taken action is the key
Benjamin is the best!
My daughter wants to be a watchmaker thanks to him. Glad to hear about your positive experience. ...