joenghenry
4056
Ask for advice on the new 2017 white gold ceramic Daytona 116519LN
Dear All,
I have purchased a 116519LN during my trip in Germany at a prestigious AD.
The joy of acquiring a new watch was soon offset by the surprising discovery of damaged screws and screw holes at the clasp (where connected with the Oysterflex bracelet).
The watch was still in its plastic sticker at the the store and there was no need to change to the different size bracelet as it fits my wrist well.
Therefore I did not particularly check the screws of the clasp as I would assume the watch is in pristine condition.
I just checked the chronograph function and paid.
Certainly I haven't touch the screws by myself, as I don't need to do that.
The watch has been brought to Rolex Service Center of Hong Kong and they suggested me to contact the AD for a solution.
Regrettably the manager replied that the watch was not in this condition when it left the store and he could not help me.
What would you do if you were me?
Thanks!
Henry
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Ask for advice on the new 2017 white gold ceramic Daytona 116519LN
Dear All, I have purchased a 116519LN during my trip in Germany at a prestigious AD. The joy of acquiring a new watch was soon offset by the surprising discovery of damaged screws and screw holes at the clasp (where connected with the Oysterflex bracelet)...
Thanks, Baron.
I have sent the manager a reply, stating that it is their responsibility. Will keep you guys updated on the progress. As said by many fellow member before, always buy from the right dealer. I thought it should be okay to buy a brand new watch from a renow...
Yes. It is. It will be great if you can help me. Thanks!!!
I have sent an email to their general manager. But the first reply is not favourable. A second email has just been sent. Though I have no proof that I haven't touched the screws, it is not logical for me to try open the screw with non-professional tool, a...
An update.
Brauner is super kind and he helped to talk to the AD directly, but sadly they still refuse to bear the responsibility. Lesson learned and will never buy from that group of AD again. Best, Henry ...
Really in a tough position, as I see it.
If the watch was still in plastic there was no reason to believe the store removed the screws as you have stated. They also have looked into it and feel the same. The strap can be adjusted within the clasp. The only reason one would remove the screws is t...
AD relationship
Not all AD are good and helpful. Nothing as dramatic as your issue, but I bought a Batman from an AD in Cannes, and when opening the box at home, I discovered the overbox in carton and the vezel protectors were missing. I wrote to the AD and Rolex who con...
Hi Henry...
Sorry for your problem and I hope you'll find a solution That said I think you bought a truly fantastic Daytona iteration, much better thant the steel ceramic one I was curious to have your first impression, putting aside for a moment the damaged part iss...
Dear All, just an update.
Eventually I got in touch with the top management of the AD in early August. He agreed to investigate the issue after receiving my watch for a detail examination. I brought the watch back to one of their stores in Germany during a business trip in Septemb...