Richard Mille Singapore

I would have expected more from Richard Mille Singapore.

The plastic bag is a bit odd, but the definition of the word "luxury" and "premium customer service" is changing. Some weeks ago, I saw a bellboy at the Beverly Wilshire Hotel in Beverly Hills, California handling a very expensive piece of luggage without gloves. The Valet parking service at many locations in Beverly Hills are not wearing gloves and take liberty to roll down my window and change my radio station. When my car goes to the dealership for servicing, the mechanic's dirty hands touch my steering wheel. Bellboys used to wear gloves, Valets used to wear gloves, and my steering wheel used to have a plastic cover put on it.

At this rate, they'll be giving you back your Richard Mille watch with no plastic bag at all.

As long as the watch is in good functioning order, it's already something to be thankful for.

💰228 Marketplace Listings for Richard Mille›

RM010 - Watch crown dislodged while setting time

By: Peiliang : January 10th, 2009-01:28

Hi, I have just sent my RM010 for servicing. It will take about a month. The crown dislodged while I am attempting to set the time. I do not have any historic experience on this issue with my Patek, Rolex, Panerai and other watches. Anyone facing the same...

Try to wind slowly

By: Jet : January 10th, 2009-01:36

Have the same problem

By: radu_o_zaciu : January 18th, 2009-05:01

In Dec 2008 I bought a RM005 Felipe Massa Ti. I confess, that I bought it from an internet dealer, but as new and it came with all the papers incl guarantee from an official RM retailer. 3 days later after receiving the watch I was traveling to a differen...

Keep us updated

By: patrick_y : January 18th, 2009-11:25

Keep us updated with Richard Mille Servicing. A luxury product needs to provide the equivalent after sales service. I am very interested to know how Richard Mille deals with this problem.

Collected My RM010 Toady

By: Peiliang : January 23rd, 2009-05:16

My RM010 is back from servicing today. The customer service experience is nothing to shout about. The crown was back in place and parts of the movement oiled. The watch was handled back to me in plastic bag. This is totally different if i would to collect...

Hi, thanks for sharing your experience. I did the same thing and wrote in to the website. Till to date, no response yet. I asked the staff in RM Boutique about the number of similar cases of crown falling off. and he said 2 including mine. Yes, I am disap...

Website reaction

By: Theodore Diehl : January 21st, 2009-00:39

Hello, Really sorry to hear about your watch! Things like this are really upsetting. Just to let you know: In the future, there is going to be a special service section set up on the RM website to assist clients who have problems with their watches, and h...