radu_o_zaciu
2
Everything is getting better!
In the meantime I brought my watch to Marcus in London, the UK retailer. Great shop, great service, very nice people. I also received an email from RM and got answers to different questions I had. I have a much better feeling now.
RM010 - Watch crown dislodged while setting time
Hi, I have just sent my RM010 for servicing. It will take about a month. The crown dislodged while I am attempting to set the time. I do not have any historic experience on this issue with my Patek, Rolex, Panerai and other watches. Anyone facing the same...
Have the same problem
In Dec 2008 I bought a RM005 Felipe Massa Ti. I confess, that I bought it from an internet dealer, but as new and it came with all the papers incl guarantee from an official RM retailer. 3 days later after receiving the watch I was traveling to a differen...
Keep us updated
Keep us updated with Richard Mille Servicing. A luxury product needs to provide the equivalent after sales service. I am very interested to know how Richard Mille deals with this problem.
Collected My RM010 Toady
My RM010 is back from servicing today. The customer service experience is nothing to shout about. The crown was back in place and parts of the movement oiled. The watch was handled back to me in plastic bag. This is totally different if i would to collect...
Richard Mille Singapore
I would have expected more from Richard Mille Singapore. The plastic bag is a bit odd, but the definition of the word "luxury" and "premium customer service" is changing. Some weeks ago, I saw a bellboy at the Beverly Wilshire Hotel in Beverly Hills, Cali...
No Respond From Anybody From RM Website
Hi, thanks for sharing your experience. I did the same thing and wrote in to the website. Till to date, no response yet. I asked the staff in RM Boutique about the number of similar cases of crown falling off. and he said 2 including mine. Yes, I am disap...
Website reaction
Hello, Really sorry to hear about your watch! Things like this are really upsetting. Just to let you know: In the future, there is going to be a special service section set up on the RM website to assist clients who have problems with their watches, and h...
Timescale
Theodore, Thats good news on the website, any idea when the technical bit will be up & running?