Have the same problem

In Dec 2008 I bought a RM005 Felipe Massa Ti. I confess, that I bought it from an internet dealer, but as new and it came with all the papers incl guarantee from an official RM retailer. 3 days later after receiving the watch I was traveling to a different time zone and had to setup the time again. When softly pulling it out I suddenly had the crown in my hands. I pulled it back and it keeps on working, but I can not setup the time anymore. It is still quite precise, like 4-5 sec/day faster, so it looks like there is no big damage. Of course I would not dive with it...

I will travel to London and give it in service through the only retailer there. I have contacted the RM office for Europe via email and received after 2 weeks still no response. I am also unhappy, that I will not be able to talk to smbd. in the Service to understand what evtl. happened. In a word: DISSAPOINTING!

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RM010 - Watch crown dislodged while setting time

By: Peiliang : January 10th, 2009-01:28

Hi, I have just sent my RM010 for servicing. It will take about a month. The crown dislodged while I am attempting to set the time. I do not have any historic experience on this issue with my Patek, Rolex, Panerai and other watches. Anyone facing the same...

Keep us updated with Richard Mille Servicing. A luxury product needs to provide the equivalent after sales service. I am very interested to know how Richard Mille deals with this problem.

Collected My RM010 Toady

By: Peiliang : January 23rd, 2009-05:16

My RM010 is back from servicing today. The customer service experience is nothing to shout about. The crown was back in place and parts of the movement oiled. The watch was handled back to me in plastic bag. This is totally different if i would to collect...

Richard Mille Singapore

By: patrick_y : January 29th, 2009-13:32

I would have expected more from Richard Mille Singapore. The plastic bag is a bit odd, but the definition of the word "luxury" and "premium customer service" is changing. Some weeks ago, I saw a bellboy at the Beverly Wilshire Hotel in Beverly Hills, Cali...

Customer Service

By: Peiliang : January 30th, 2009-04:35

Everything is getting better!

By: radu_o_zaciu : January 26th, 2009-12:40

No Respond From Anybody From RM Website

By: Peiliang : January 18th, 2009-14:27

Hi, thanks for sharing your experience. I did the same thing and wrote in to the website. Till to date, no response yet. I asked the staff in RM Boutique about the number of similar cases of crown falling off. and he said 2 including mine. Yes, I am disap...

Website reaction

By: Theodore Diehl : January 21st, 2009-00:39

Hello, Really sorry to hear about your watch! Things like this are really upsetting. Just to let you know: In the future, there is going to be a special service section set up on the RM website to assist clients who have problems with their watches, and h...