Theodore Diehl
63
It will take time
Hi,
It will take a while: there is the back office, website rebuilding, planning and set up...and the shows are comiing soon so all hands are on deck right now for the next couple of months. \But it is definitely coming. You can be sure I will keep you well posted on this!
Regards,
Theodore
Collected My RM010 Toady
By: Peiliang : January 23rd, 2009-05:16
My RM010 is back from servicing today. The customer service experience is nothing to shout about. The crown was back in place and parts of the movement oiled. The watch was handled back to me in plastic bag. This is totally different if i would to collect...
Richard Mille Singapore
By: patrick_y : January 29th, 2009-13:32
I would have expected more from Richard Mille Singapore. The plastic bag is a bit odd, but the definition of the word "luxury" and "premium customer service" is changing. Some weeks ago, I saw a bellboy at the Beverly Wilshire Hotel in Beverly Hills, Cali...
Website reaction
By: Theodore Diehl : January 21st, 2009-00:39
Hello, Really sorry to hear about your watch! Things like this are really upsetting. Just to let you know: In the future, there is going to be a special service section set up on the RM website to assist clients who have problems with their watches, and h...