Months later we were touring Switzerland and when we got to our appointment at Patek they said his watch was ready. They brought it out to the lobby as we were about to leave after our tour. He had a mild tremor problem and while fumbling to fasten the strap, dropped it on the terazzo floor in the lobby. That shattered the crystal! He sadly picked it up and handed it back to the Patek agent who groaned and went back behind the wall. He told me later they "rolled the repair cost into the 3000 CHF restoration". They only charged him for a new strap.
