watchnewbie
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Guidance for defective 5123r
A few months ago, I tried on and purchased a 5123r from my local AD. Wore the watch around the house for a few weeks and found it to be running about 10s fast per day. My AD told me to bring it back and he would ship it to Stern in NYC for service. He made a good faith effort to call them and they agreed to "move it to the front of the line" with an estimated turnover of 4 weeks including transportation. Upon inspection by the PP watchmaker, they found oil displacement in the hairspring necessitating essentially a full service. It has been 7 weeks already and the watch is still with the watchmaker and not even in quality control yet. This means it is several weeks from being shipped. Is this time frame common for PP? Should I be concerned about having a watch that needed so long for service immediately after purchase? My current desire is to just buy a new watch and sell this when it comes back. It's already registered so my AD can't exchange it for another model from his stock.
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That's normal...
By: patrick_y : December 6th, 2013-09:05
HSWA is a little behind schedule due to the large influx of watches and the serious weather problems affecting NYC. They've been delayed for a few reasons: 1. They moved (their fault). 2. Computer failures (their fault). 3. Power/electricity problems (not...
Too Long?
By: patekova : December 9th, 2013-09:11
I wouldn't be concerned that is is taking this amount of time to come back. The time period shows how seriously Patek and HSWA take satisfying their customers and attempting to have their watches perform with a very high standard of performance. My person...
service
By: nice2guy : December 11th, 2013-07:30
That's unfortunate. Chances are, when the watch comes back, it will be perfect. I am sure they will add the service time to your 2 year warranty. I had the same issue years ago with oil on a brand new Patek bought from an AD. My watch did come back from H...
