service

That's unfortunate. Chances are, when the watch comes back, it will be perfect. I am sure they will add the service time to your 2 year warranty. I had the same issue years ago with oil on a brand new Patek bought from an AD. My watch did come back from HSWA and there was something else wrong with it (this is more the exception, I am sure). The AD dealer said he would send it back again. I said I wanted my money back. He kept possession of the watch and the owner and I fought back and forth. He said he couldn't get credit from Patek because it was already registered and he pleaded with me to have them service it again. I refused. He agreed to send me my money and of course it took many weeks but I did get a check. Bought another Patek from another AD and had no problems.

Guidance for defective 5123r

By: watchnewbie : December 4th, 2013-14:14

A few months ago, I tried on and purchased a 5123r from my local AD. Wore the watch around the house for a few weeks and found it to be running about 10s fast per day. My AD told me to bring it back and he would ship it to Stern in NYC for service. He mad...

Routine service for a calatrava

By: abe : December 4th, 2013-15:16

especially of a basic 215PS, manual wind caliber should not take that long!! The big question obviously is that why this brand new watch behaved the way it did! ideally your AD or HSWA should just replace the watch with a new one; however, to my knowledge...

Unfortunate position for you with a new watch because

By: whit : December 5th, 2013-09:09

the only remedy is the full service which will take time. Currently, HSWA has their hands full and the lead time is far greater than in years past. Of course, that doesn't make you feel any better about your watch because their predicament is now yours. S...

Patience

By: watchnewbie : December 5th, 2013-17:36

Watch repair near complete and will have treasure in a few weeks. Not bad turnover time considering holiday season and convinced HSWA will have it perfect.

That's normal...

By: patrick_y : December 6th, 2013-09:05

HSWA is a little behind schedule due to the large influx of watches and the serious weather problems affecting NYC. They've been delayed for a few reasons: 1. They moved (their fault). 2. Computer failures (their fault). 3. Power/electricity problems (not...

the storm was more than a year ago....

By: mjnoumoff : December 8th, 2013-14:48

and Patek is located in Rockefeller Center area, not Financial District. it would make sense for Patek to have caught up with "that" delay by now.

We should be careful with what we wish for...

By: patrick_y : December 9th, 2013-08:39

We all wished that things would go faster, but is this really what we want? Honestly, Patek Philippe's service center in New York has always been very busy. Even during a normal routine year without any computer failures and weather issues, they probably ...

I think the problem with the lengthy service issues

By: whit : December 9th, 2013-13:31

stem from not only circumstances which you have mentioned but more. Patek's increased production in just the past ten years or so and coupled with the number of watches sold via auction would naturally require changes to accommodate the ever increasing bu...

You're absolutely right...

By: patrick_y : December 10th, 2013-08:35

You are correct the forecasting of future service needs have not been addressed. However, these companies are overly cautious to expand, and if they did hire new watchmakers, they'd rather employ them in making new watches (making more immediate returns o...

Too Long?

By: patekova : December 9th, 2013-09:11

I wouldn't be concerned that is is taking this amount of time to come back. The time period shows how seriously Patek and HSWA take satisfying their customers and attempting to have their watches perform with a very high standard of performance. My person...

service

By: nice2guy : December 11th, 2013-07:30