I was at the Natick Mall Boutique several times. It was always very slow when I was in there. No more than 2 customers tops every time I was there. Very cool place to visit, and view / try-on watches. They had competition right across the street at Barmakians , who I believe is an authorized dealer. I got links changed there a couple times and it was always polite and prompt service. Once, I misplaced my red pleather box for my 2500 PO. I went in there and told them I lost the box and I asked how much a new one would cost. The man went in back, and 5 minutes later returned with a ln Omega rosewood box. I asked him how much, and he said, “Enjoy your Omega!” 🙂