Bill
32043
I agree with you however.
The unfortunate reality is that the Boutique staff interface with the client and whether they are at fault or further down or up the line a simple measure of running the watch prior to delivering to the client will effectively help the client perception of the brand and highlight the fault at service.
To me it is not blame the simple fact is your watch was not working and they are at fault but a simple system to ensure reliable deliver could avert the negative implication you faced as a valued customer. The customer experience is the key to long brand success.
I did not like the comment that the store said they tested as though you did something. That is where training staff to the highest level is essential.
Looking forward to a speedy and faultless return of your watch and the appropriate and attentive communication to form the boutique to you.
Best
Bill
PANERAI Service Issue
Hi All, I have been collecting Panerais since 1997 & have collected fair amount of pieces including lots of Special Editions. I must admit the boutique purchase experience has been excellent all this time and staff is very forthcoming and helpful in secur...
sorry to hear....some questions
Given that you're such a good client of the AD, I doubt that the manager would be pulling your leg about checking the quality of the watch before handing it over to you. but that might be the case... or somebody might have checked it for her/him and didn'...
Re: Iam a boutique client
& offcourse aim not doubting his claim. I have noticed that watch stops functioning completely & after several jerks starts again and that explains the time loss. i wonder why it stops.. ovi
It is plausible there was a "drop" along the way.
As noted above is seem like it left the service center in good condition and it was dropped along the way. However this does show a flaw in the boutique system that highlights the fact that they should recheck the watch as they said they did for several d...
Thanks Bill , i will keep you all posted
The watch was not dropped or anything. Its simply a case of negligence of the service centre of Panerai. I think boutique staff is not at all responsible for this and should not engage in verification and quality control. Its the job of the brand to ensur...
you're right
I agree completely. I hope it gets taken care of soon, and in the right way.... I would hope the manager at the AD will be your advocate in this. S
I agree with you however.
The unfortunate reality is that the Boutique staff interface with the client and whether they are at fault or further down or up the line a simple measure of running the watch prior to delivering to the client will effectively help the client perception o...
PAM
Things can go wrong. That's a fact. But: The 2 new PAM's I ever bought at AD's (359 & 379) both broke down within 1 month due to runaway screws....(staring at me from behind the glas of the exhibition caseback). Now I'm not a statistics expert, but I'...
Oh dear...
I will NOT want to see the quality of Panerai be anywhere close to the quality of Italian sports cars... NO please...
Possibly Magnetized
I have an Omega that had similar issue. Turns out it had somehow got magnetized. You might check that out. Nice watch ! Hope you get it running correct.
frustrating, yes
Not long after I received a PAM190, the SS version of the 197, it took a little tumble onto my hardwood floor. The watch stopped running, close inspection yielded what looked like a bent mainspring. For my repair (about a year ago), they had to send it ba...
sorry to hear about your ordeal..
and i am sure it will be taken care of... these things happen I guess..its just unfortunate that its with panerai (2X in your case) I have had one issue similar to yours as I took delivery of a 339 from AD and it probably got knocked around in ship..I exp...
Sorry to hear your experience
I'm sure the watch was functioning perfectly fine as advertised when it left the Panerai Service Center. You do have that QC paper where it shows it was tested. So my guess, like what others have already mentioned above, is the watch either got damaged wh...
If I had a dime....
for every complaint against Panerai's service, I've read in various Panerai fora, I would have a lot of dimes. Truth be told the brand has expanded so much, over the last few years and that, I'm sure, put the Service Centre under a lot of strain. Personal...
Panerai service issue
I have three Panerais, including a PAM 317. I dropped the 317 and the case cracked. I took the watch to the Panerai boutique in dallas. Three weeks later I received a call from Steve at the boutique telling me the watch would cost $16,000 to repair! I was...
Completely agree with you Brian
Completely agree with you Brian. Panerai should be change that. Any way after reading all the bad reviews on Panerai Ceramic watches i would never buy any Panerai ceramic watch.
Update
Just to update all that watch is expected back from the service workshops of Dubai by the end of the month. Trust this time they will do a perfect job! Panerai style… Ovi
No update...
They promised me watch will be done by end June and now no sign of when the watch will be ready. This is totally unacceptable ! Never expected this sort of service from the Panerai workshops...Panerai needs to spend less on marketing and invest more in go...
Agree w you, Panerai service sucks
Saw your post, and I feel for you. All my experiences with Panerai service in the US and all other Richemont brands IWC and Jaeger in the USA is pathetic. It's the same service center in Dallas. Just because of this reason I stopped buying most Richemont ...