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Jaeger-LeCoultre

re: (jlc) On June 26th, my NSA has left Montreal for some vacation time...

 

Hi there,

I first shipped my watch to the Richemont US Technical Center in Fort Worth, Texas around mid-March for an evaluation and estimate of costs. They mailed me the paperwork detailing the repairs and services needed in early April, which I sent back with my authorization to carry out the work.  They informed me over the phone that my watch could only be worked on in Le Sentier and as soon as they received my authorization, I was told shortly thereafter that my watch had been shipped there. Thus, my watch was in Switzerland from around late-April until about mid-June when they let me know that it was shipped back to the Richemont US Technical Center for further quality control tests which lasted about three weeks and then the watch was ready to go.

All the best with your NSA service; I hope everything goes well! Is it being sent in for a repair or routine maintenance?      

This message has been edited by HR F1 on 2012-07-17 17:26:33

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14 Comments view entire thread 

Excellent JLC service experience!

 
By: HR F1 : July 12th, 2012-21:02
Back in early April, I made the decision to go ahead and have my pre-owned Master Compressor Extreme World Alarm serviced and repaired. I was the third owner and it had quite a few problems that weren't apparent at first but began cropping up. Despite the...  

We never say nothing when trains arrive on time...

 
By: amanico : July 12th, 2012-22:16
We always criticize trains when they are late. It is good to say your satisfaction when all comes to perfection. And most of the time, like trains on time, a watch is well serviced. ;) Best Nicolas

That is great news! :)

 
By: blomman Mr Blue : July 14th, 2012-12:31
Thank you for sharing your experience with us here! Best Blomman

Thanks for the comments!

 
By: HR F1 : July 15th, 2012-19:23
It's amazing how my feeling for this watch has completely changed now that it has been brought back to brand new condition. I've been wearing it all weekend and being able to finally enjoy it without the cloud of problems that initially encircled it is a ...  

No, thanks to YOU, HR F1. It is always good and refreshing to see

 
By: amanico : July 15th, 2012-21:50
Someone in love with his watch ,even if the love story started bad. Best, Nicolas

On June 26th, my NSA has left Montreal for some vacation time...

 
By: Yves007 : July 16th, 2012-14:57
in Switzerland ( I wish I could have gone too...). Therefore I will be in a position to evaluate the whole process as well. You said that you took your decision in April. At which date have you effectively brought it over to be shipped in Switzerland? Reg... 

re: (jlc) On June 26th, my NSA has left Montreal for some vacation time...

 
By: HR F1 : July 17th, 2012-17:22
Hi there, I first shipped my watch to the Richemont US Technical Center in Fort Worth, Texas around mid-March for an evaluation and estimate of costs. They mailed me the paperwork detailing the repairs and services needed in early April, which I sent back... 

Thank you for the reply. My NSA has been shipped to

 
By: Yves007 : July 18th, 2012-13:24
the Manufacture for a little bit of both actually: 1- The bezel turns too easily, does not have the crisp click that one would expect. 2- At the begining my timepiece would be 6 seconds too fast, on an average daily basis. For the past recent months it wo... 

Latest update on October 24th, 2012

 
By: Yves007 : October 23rd, 2012-22:16
My dear NSA finally came back home yesterday afternoon after a long journey of exactly 4 months. Apparently this delay was caused by the summer holidays in Swizterland. The date of repair on my certificate is October 02, 2012!! As far as the work performe... 

Appreciate your report...

 
By: tempusfugit : July 18th, 2012-18:38
It is always good to hear that things went well in contrast to the oft-reported problems with various manufacturers. I believe I will be using the factory services soon as well. Enjoy your watch! tempusfugit

Excellent news

 
By: vlkcheng : July 19th, 2012-06:31
I recently send my master perpetual calendar and was informed that it'll take 6 months before I'll get it back. Hopefully it'll be back sooner than expected just like you did. Watch looks brand new indeed.