Jaeger-LeCoultre

Back in early April, I made the decision to go ahead and have my pre-owned Master Compressor Extreme World Alarm serviced and repaired. I was the third owner and it had quite a few problems that weren't apparent at first but began cropping up. Despite the hefty estimate to have everything serviced and made right, I decided to have it done as the issues were greatly affecting my ability to enjoy the watch.

Even before I sent my watch in, the communication with the Fort Worth Richemont Center was excellent; all the representatives I spoke with were extremely helpful and guided me through the whole process. They kept me updated on the status of the repair, when the watch was shipped to the Le Sentier factory, when it arrived back in the States ready for more quality control tests, and finally when it was ready to ship back to me.

I'm really impressed with the turnaround time given the amount of work that had to be done. Looking at the initial estimate, I was thinking I wouldn't get the watch back until maybe late August or early September, taking into account the two week factory break, so getting a call two days ago that it was ready to go was a real treat.

Well, the watch was shipped Wednesday afternoon and arrived earlier Thursday (one day earlier as it was supposed to be Friday arrival, luckily I was working from home today to catch the UPS guy!) and I couldn't be happier; it's like I've been given a brand new watch! All the cosmetic blemishes are gone from the case, and the overall feel of the watch from the winding of the alarm, to the winding of the watch, feel "crisp" and just fantastic. The dial, crystal, hands and crowns have all been replaced and are flawless.

In any case, I just wanted to share my experience as I've read some posts in the past where it appears that JLC service hasn't quite met the expectations of the customer but in my case, they've not only met my expectations but far exceeded it; they have a loyal customer and fan in me for sure!

Here are some quick photos I took earlier today in my excitement of receiving it back so quickly-

Packaged very securely for shipping and inside, my watch was held in a nice JLC box with a pouch and a pillow:



All the relevant paperwork detailing the repairs and services done:


And, the watch itself:



I'm so happy to have this watch back and on my wrist! Thanks for reading.

We always criticize trains when they are late.

It is good to say your satisfaction when all comes to perfection.

And most of the time, like trains on time, a watch is well serviced.

Best

Nicolas

No message body

Thank you for sharing your experience with us here!

 

Best

Blomman

It's amazing how my feeling for this watch has completely changed now that it has been brought back to brand new condition. I've been wearing it all weekend and being able to finally enjoy it without the cloud of problems that initially encircled it is a huge relief for me and makes the whole expense of the service and repair worthwhile.

I thought it would be good to post my experience because it is true as Nicolas stated, we rarely hear from the customers who have had the good experiences such as myself, as it's usually only the negative experiences which get the most attention and feedback.

In any event, here are a couple photos of my EWA on the Tides of Time strap which is a very comfortable and sporty combination:





Thanks! This message has been edited by HR F1 on 2012-07-15 19:27:07

Someone in love with his watch ,even if the love story started bad.

Best,

Nicolas

in Switzerland ( I wish I could have gone too...). Therefore I will be in a position to evaluate the whole process as well.

You said  that you took your decision in April. At which date have you effectively brought it over to be shipped in Switzerland?

Regards,

Yves

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Hi there,

I first shipped my watch to the Richemont US Technical Center in Fort Worth, Texas around mid-March for an evaluation and estimate of costs. They mailed me the paperwork detailing the repairs and services needed in early April, which I sent back with my authorization to carry out the work.  They informed me over the phone that my watch could only be worked on in Le Sentier and as soon as they received my authorization, I was told shortly thereafter that my watch had been shipped there. Thus, my watch was in Switzerland from around late-April until about mid-June when they let me know that it was shipped back to the Richemont US Technical Center for further quality control tests which lasted about three weeks and then the watch was ready to go.

All the best with your NSA service; I hope everything goes well! Is it being sent in for a repair or routine maintenance?      

This message has been edited by HR F1 on 2012-07-17 17:26:33

the Manufacture for a little bit of both actually:

1- The bezel turns too easily, does not have the crisp click that one would expect.

2- At the begining my timepiece would be 6 seconds too fast, on an average daily basis. For the past recent months it would be a daily average of 15 seconds too fast.

 I was surprised that they shipped it to Switzerland because originally the AD told me that this would be a minor fix and the local service office would do it in a snap. I certainly did not anticipate to lose my NSA for 3 months. I must admit that I am a bit disappointed.

In the mean time I have to rely on my iPhone to wake me up and it is not the same at all.

Regards,

Yves

My dear NSA finally came back home yesterday afternoon after a long journey of exactly 4 months.

Apparently this delay was caused by the summer holidays in Swizterland. The date of repair on my certificate is October 02, 2012!!

As far as the work performed:

A) My bezel is now perfect, it clicks the way I like it (should be) and the luminous triangle is now straight.

B) It seems to keep much better time as since 4:00 o'clock yesterday PM, it has not gained a second.

C) Since they performed a complete overhaul, my timepiece has been polished and looks like a brand new one.

 

Conclusion:

Was it too long? Yes

Am I satisfied? Yes

 

Regards,

Yves

Especially as an owner and fan of them! 

It is always good to hear that things went well in contrast to the oft-reported problems with various manufacturers.  I believe I will be using the factory services soon as well.  Enjoy your watch!

I recently send my master perpetual calendar and was informed that it'll take 6 months before I'll get it back.  Hopefully it'll be back sooner than expected just like you did.  Watch looks brand new indeed. 

dumb up for MJLC!

stefan