Cookies
4540
I regret not having pursued it further
Thank you for your advice. Yes I met Mr Lambert in person at the reverso event in Singapore back then at the Singapore Botanic Gardens. Back then Mr De La Porte was the director for SE Asia, and has since moved to Lange or something. I pretty much knew the team back then. Teams change, management approaches vary between different leadership, and likely my email was shoved by someone who read it but chose not to reply, and I should have asked for more advice to reach the top level instead of stopping there.
I’m a person who delivers and values trust, and when and if a watch company invites me for an event, I’d be one of the buyers, instead of just a “filler”. I am not a grey market seller, and pride myself to be among the top professions in the world - one which requires good manners, evidence-based methods, and being empathetic to sick people.
Many members here know and have met me in person. I’ve made many life long watch buddies here.
Without a doubt JLC is a great brand technically, and will continue to be, but 1 bad apple can sink their hard earned reputation. Just 5 days ago, a senior manager sent an email to me to follow up about the Zoom session for the new releases, and I wrote my enquiries. He did not reply to me, and after a chaser, simply delegated it to his subordinate to reply to me. I wouldn’t do that - a simple reply like “Dear Mr XYZ, I have forwarded your enquiry to my colleague...” would suffice as simple professional etiquette.
I just ordered another JLC and will document all my encounters in case of liability/professionalism issues like this, and if anything happens I would not hesitate to make sure my emails are answered.
If only they’d knew the cost of having managers/staff who tarnish the brand. Maybe they lost a potential buyer and his friends, for their grand complications.
Sincerely,
Mike
More posts:
Let's see some weekend warriors or your do anything watches...
another JLC for me but this one is a little tougher than most having been field tested by the Navy Seals themselves 😉 ...
Never had a problem and I have had 3 different articulated rubber bracelets for several compressor models...
take a look at the photos I just took of this NSA. I have worn this watch through some crazy and extreme activities and it has never skipped a beat nor has the bracelet failed in any way. I don't even see any wear which is shocking to be honest 🙄 😳 ...
Looks lovely!
I would want to own one of these one day. Maybe you can adopt me, 🤣🤣🤣🤣🤣🤣
Never too late to get one. It is still one of my favorites from the JLC sports references...
although I respect the history and looks of the Polaris and Deep Sea lines, the Navy Seals line (especially the Alarm) has the best mix of modern tech while still being true to their heritage. I don't even understand why anyone would choose anything else ...
There she is. The NO logo, uber cool 😎
Let me know if you ever tire of this one Thomas 😉
One of the models I remeber seeing in WatchTime several years ago that really sparked my interest in JLC..
What I would do for your collection my friend!!! Thanks for sharing... -D-
My fav watch that I will never wear again
Loved it so much at first, then later I hated it so much. I brought it with me on so many adventures, loved the ceramic and titanium, and the loud alarm. I recall the loud ring underwater, and it often made other divers look around to find the source of t...
Very strange to hear and maybe a bit of bad luck...
I have owned probably over 50 JLC watches over the years and never once did I have a problem due to a manufacturer defect. I live a very active lifestyle playing multiple impact sports such as golf, squash, tennis, running, hiking, etc...and I have worn s...
Nevermind about it, I accepted it.
I had sent 2 emails to them, no reply. That was 9 years ago in 2011. It is an inherent problem with the bonding process between metal and ceramic for which some adhesive was used for this design. Back then, a few other members om this forum posted the exa...
No problem but like I said, dealing with JLC Switzerland is much different than JLC Australia, US, or even France...
you could have talked with Nicolas (moderator here) as he is close with Jerome Lambert (ex CEO of JLC) and now CEO of the Richemont group. I am pretty sure it would have been handled without issue. And like I said, I have owned literally over 50 different...
I regret not having pursued it further
Thank you for your advice. Yes I met Mr Lambert in person at the reverso event in Singapore back then at the Singapore Botanic Gardens. Back then Mr De La Porte was the director for SE Asia, and has since moved to Lange or something. I pretty much knew th...
I understand your point of view but blaming the manufacturer for bad service from a random manager or territory manager is not really fair...
I have had bad experiences with AP, Blancpain, Patek, Rolex,.etc...like everyone else. These manufacturers are responsible for hundreds to thousands of employees so I do understand that there could be incidents where a customer gets neglected or overlooke...
Well said!
You are absolutely right. I’m sorry I wrote about real experiences. It is what it is. Nico is pretty well versed with legal matters and I believe and his line is all about facts and remedies and defences. Defences is quite a different concept from “defens...
Understood and let's just agree to disagree...
if you look at the previous posts on this forum you will see that most of my JLCs come from the Lambert era as I appreciate the innovation and design during that time. I currently have 3 Duometres, an Extreme Lab 2 in Ti, this NSA, a MCDC, a MUT 34, Amvox...
Accurate analysis
I left 6 years ago, disappointed with those multiple incidents which happened in a short time with JLC and also due to many life events. I did not buy anything and just admired pieces from afar. Similarly, I had a terrible experience repairing my AP broug...
