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Update
I got in contact with Charles, the US rep for LF who told me to just ship the watch to him. I ended up going to Stephen Silver (one of the California LF dealers) and they helped me process the return to the factory instead, so I don't have to deal with shipping and insurance. They say it will take a while, but the process has been relatively painless even though communication was a little on the slow side.
If the 3 month estimate is right, then it'll get back right in time for my actual birthday lol.
New LF Micro Rotor already broken :/
So last Monday I was pretty excited and posted my new Laurent Ferrier Galet Classic, and ... as of Thursday it needs a factory repair. I got it off a gray market watch flipper for about what these things have been auctioning at recently, box, papers, acce...
Sorry to hear about your troubles.
It’s always a drag on the joy one feels when that sort of problem happens in a new watch. I hope LF will resolve the issue quickly. For your comfort, I once had a problem with my Galet Square and LF was very courteous and professional to fix it. They did ...
Thank you for sharing your experience!
It's comforting to hear you had a good experience. I would certainly hope it is that way considering the price of these beauties.
Always unfortunate
It isn't just grey, although I'd be curious how a warranty gets honored through grey. Do they need to be initiated by AD to be valid? I have had 2 different watches direct from boutique need servicing 😑 so not just grey.
I called a few ADs and they said they can send it in for me even though I didn't buy from them.
Apparently, if the AD sends it in, the factory just looks at the serial number to determine if it's still in warranty. When I called LF, the lady on the phone said their agent would get back to me, so I assume it's possible to directly deal with the facto...
Sorry to hear about that. It is what came sometimes happen even if it feels disappointing.
It sounds like warranty should cover this.
Last days thoughts
I was thinking about my worries about watches powered by a micro rotor. Not that i am concerned, but i am relax by the idea an automatic cq a Baumatic use a normal sized rotor to help a mainspring keep up wound. This while i like the L.U. Chopard peaces w...
I think this is more of a freak issue, we'll see how LF takes care of it I guess
A micro rotor isn't less reliable than a full size rotor since they're mechanically the same thing, one is just smaller. They both need to mount the eccentric mass somehow. In this case, the mounting failed. I have my eye on a Parmigiani Tonda 1950 with t...
Been in your shoes...
I've had to send in a few watches I've bought secondhand, after screws or other parts came loose. The watches were always well-packed, but sometimes these things happen. It's very frustrating, the first few months of owning a new watch are the best. I agr...
As all mentioned of course it must be quite frustrating
LF watches are normally quite reliable but such an incident can always happen. As all said I am also confident the outcome should be ok for the repair to go under warranty, fingers crossed... Keep up posted...
Update
I got in contact with Charles, the US rep for LF who told me to just ship the watch to him. I ended up going to Stephen Silver (one of the California LF dealers) and they helped me process the return to the factory instead, so I don't have to deal with sh...
Thanks for keeping us posted and best of luck to you.
LF is a brand I hope to own one day, and I'm quite interested in knowing the outcome for your case. Again, good luck to you!
Well auto wind strictly adds parts, so almost by definition it is.
With a jewel (sleeve) bearing though, I think this design is supposed to be pretty reliable. The screw coming loose is...hopefully a weird anomaly.
Got it back!
I had it sent out on November 26th (via Stephen Silver) and got it back today (February 16) for a total wait of 82 days, not too bad. Shipping and repairs were all covered by LF. They aren't the most proactive with communications, but in the end everythin...
👏 I hope it has many enjoyable years on your wrist!
Currently going through some issues with a different high end brand but I keep telling myself these are First World problems that I’m lucky to have. Still a PITA though! Hehe
On one hand yes, on the other, for this kind of money, it is only fair to complain
I mean let's be objective, dropping a whole year's worth of living expenses on something justifies an expectation for a certain level of service. I wouldn't be surprised if I were the poorest LF owner out there lol; this was a pretty good chunk of money t...
Totally understand and agree with your sentiments; and sympathise too! Hopefully this will be offset by many years of trouble free ownership…
I’m not even sure my own ongoing experience with A Particular brand will have a satisfactory outcome, but at the moment they have seriously diminished my respect for them…and in the future I’ll look elsewhere. As an aside, I always thought I was poorest L...
Good news that the problem has been solved to your satisfaction
It’s a beautiful watch, enjoy it and wear it in the best of your health !
Reviving a dead thread
How has your watch been over the last few years? Looking to get one but I am also in the “poorest LF owners club” as well so doing some due diligence