I think it shows a great attitude and a huge amount of class to contact all even if they have not been successful in being allocated a watch and find even the way the let you know with "We regret to inform you the draw has not been favourable to you" shows real respect to their prospective or current customers. This is something missing now a days from so many of the big houses where they are doing you a favour by letting you buy models you don't want to get what you do.