Independents

This is an update to post originally dated June 7 and 12. The watch sits at the PA service center since June 19. Last message is "parts stuck at customs..." on June 26. Nothing since. I was promised watch will be fixed and back to me by first week of July... 

I sure hope they will remedy the situation somewhat, but I likewise wouldn't harbor illusions that all corporate service centers do excellent work! I just didn't get the implication regarding Mille, did you have a positive experience with them?? Cheers, F... 

I was so upset that my post wasn't clear. The experience with RM is fantastic so far. I hope the watch live up to the boutique experience.

to post as many images as you like of your 67-01, it's easily my favorite Mille in his current lineup. Cheers, Filip

but I am not in the mood to compare who Is worse. perhaps lesson two should say "stick with Swatch or Casio".

Not fun but unavoidable mostly.

Quoting you: "Two lessons learned. 1. Never buy an entry level watch again from any brand. 2. After receiving my order of RM 67-01. I am going to stay away from independents." I don't think entry level or mid level or high level that the experience is alw... 

I'm not contesting that the 67-01 is entry level. I'm saying that Taipeigirl89's claim where s/he gets bad service because s/he is buying entry-level pieces is unsubstantiated. S/he does not have enough evidence to say that if s/he bought a more expensive... 

You don't have to tell me small brand / big brand or "entry level" vs whatever the opposite of that is doesn't really determine level of service, service sucks all the way around The assumption that spending more means better or different service is a fun... 

That service isn't great all around regardless of the brand and watch you have - it's all mediocre. I'd also go as far as to say that the assumptions and over-generalization really doesn't help. But that'd be unsolicited advice. Sorry for the confusion! I... 

Taipeigirl89 is not exactly right with her logic to make this comparison.

And is the Moser issue because of the watch model being entry level? Why would a complicated watch make a difference?

with H Moser, I begin to think my awful experience could be due to the inexpensive watch I had purchased that they couldn't be too bother about?

You have not indicated any evidence to support your thinking that Moser would treat you any differently if it were a more expensive watch.

but in a way, I am glad that I am not the only one. pathetic of me, isn't it?

I’m waiting on a package from the UK right now, it was handed to FedEx Thursday and it still hasn’t gotten onto a plane yet. Custom made pieces for wedding presents; the couple’s wedding is in 2 weeks… Any brand can have annoyances. My guess is most of us... 

Keeping my fingers crossed for you that this situation is remedied quickly 🤞🏻

As others have mentioned, I don't know if I would agree with your takeaways. New watches from both big and small brands can have problems, entry level or not. My Grossmann Tefnut had a visible piece of dust in the movement when I first received it. Althou... 

For the year of 2024 I’ve had it in my possession for less than 14 days. Sent it into service on the 3rd of Jan. got it back end of May. Wore it for 10 days, a piece on the case holding the straps in fell out. It’s back at JLC still and no indication of w... 

I am convinced. Swatch or Casio going forward. no more servicing, repairs, or waiting for parts.

Might run reliably, but kinda misses the fun part, no?

Similar experience…never again.

the service center finally has the parts. they will commence work soon...

Most service sucks, at least they communicated with you on the delay. That's above and beyond compared to most who don't communicate at all, you wait and wait and the watch is done when it's done. Not sure the service experience with RM will be much diffe... 

no one voluntarily communicated anything. I have to initiate all inquiries, it is after pressed they then come up with excuses. Where I come from, u underpromose and overdeliver, and all the while keep your client in the loop with status update.

That’s the joke I make to my wife…If we get two or three boats and six jet skis we are definitely covered…😏

Plus, it's not like cars where people actually need them to go somewhere. Boats, watches, leisure pursuits so why rush the service? Don't stress, just by more and enjoy. Maybe we need to get into boat sales and service, sounds chill... 😂

but seriously, got a call from Moser's NA Head this morning and had a cordial conversation (more update later). I guess officers from Moser do read the posts here.

Fortunately, I haven't had an issue with my large brand Swiss watches yet but I have heard stories about the service centers similar to the ones mentioned here. I have had service done on my Devon tread watch which is based in California. Their service is...