patrick_y
[PuristSPro Moderator]
33705
Aston Martin Customer Service
I'm not an Aston Martin customer, and I've never owned one of their vehicles. And I'm not trying to buy one anytime soon either. But from what I hear, most car companies, are not very nice to their customers. They just want to sell the car, and worry about their next customer who is going to buy another car. But, they sometimes forget their existing customers.
Aston Martin apparently doesn't take their customers for granted. I just got a lovely letter from them thanking me for joining their Centenary Celebrations. Notice the signature, apparently it's hand signed too, not just a printed signature!
I really like the stamps too!
Aston Martin Customer Service
I'm not an Aston Martin customer, and I've never owned one of their vehicles. And I'm not trying to buy one anytime soon either. But from what I hear, most car companies, are not very nice to their customers. They just want to sell the car, and worry abou...
I agree...
They certainly have set the bar very high. When was the last time a watch company gave you a Thank You letter for buying and registering your watch?
Pure class ...
at least when they think you are a serious prospect. Would be interesting to know what happens when you are part of their customer life-cycle program. Patrick, now you have to go some steps further. We want to know it in detail :-) Cheers, Oliver
Uh oh!
I unfortunately have to save my pennies. So a full ownership review is going to have to wait. And I'm not a serious prospect of the car at all. I was invited to test drive the car, and I did drive the Vanquish, but I realized that it wasn't the car for me...
It's a great impression...
I don't own an Aston Martin vehicle. So I'm an outsider looking in. The grass always looks greener from the other side. But in reality, it may not be.
I got one too, and thought it was a nice touch. Too bad...
their US local operations don't carry through on the idea very well. I've had a number of occasions to contact them directly - by phone, by email - my experience has been consistently less than satisfactory, to the point that I have lost most interest in ...
Exactly Thomas
Hi Thomas, Happy new year my friend , by the way. What you describe with AML is exactly what I've lived with them in France for years. Since the end of British Motors, the former importer who was very kind and passionnate, reception of any kind of interes...
Happy New year, my friend!
I hope 2014 is the year I finally get to visit you! Too bad about AML - Dr Bez is in fact quite friendly and charming, but at the regional level...hmmm...
The unfortunate aspect to this situation is...
You know, when an organizaion fails and is inconsistent like this - such graciousness at the very top, and drops precipitously from there, the feeling I'm left with is sadness and frustration. At best, the organization is not communicating it's corporate ...
"those working below him"
Well, in the long run "the fish smells from the head". Quite often the prospect and customer programs don´t fit together, have IT restrictions, limited and not appropriate budget ... and I don´t even speak about retail challenges. Also the strategy and th...
I couldn't agree more...
Hi small luxury world, In my own businesses and when I taught management philosophy as well as when I consult, I repeat almost like a mantra - think systemically, try to institutionalize the corporate philosophy. alas, easier said than done...and we both ...
2 thumbs up
Best feeling is someone took the time to sign it, in ink. Not some computer printed signature.